Proof of delivery collection and notification

Purpose

1.1. Automate collecting proof of delivery from carriers or recipients in freight forwarding logistics.
1.2. Share automated notifications with stakeholders (sender, recipient, internal teams).
1.3. Streamline and automate storage of delivery confirmations (digital signature, photo, timestamp, geo-location) in shipment management systems.
1.4. Automator ensures compliance, speeds up billing, enhances customer communication, and enables real-time shipment tracking visibility.
1.5. Automation reduces human errors, provides data for performance analytics, and enables immediate issue resolution.

Trigger Conditions

2.1. Shipment status updates to “delivered” in TMS or ERP.
2.2. Carrier submits a POD via mobile, API, or web portal.
2.3. E-signature/capture event recorded at delivery endpoint.
2.4. Customer/operator scans QR/barcode or uploads delivery document.
2.5. Automated scheduled check for missing PODs post ETA.

Platform Variants

3.1. Twilio SMS
• Feature: automated SMS delivery confirmations
• Setting: Configure “Send SMS” API to trigger message on proof event
3.2. SendGrid
• Feature: automated email notifications
• Setting: Use “Send Email” endpoint triggered by POD capture
3.3. DocuSign
• Feature: digital signature capture automation
• Setting: “Envelope” API to request and store electronic POD
3.4. DropBox Business
• Feature: automated upload and archiving of POD files
• Setting: “File Upload” action triggered by POD submission
3.5. Google Drive
• Feature: automated document storage
• Setting: “Create File” or “Upload File” via API upon POD event
3.6. Microsoft Teams
• Feature: auto notification to operations channels
• Setting: “Post Message” API to alert about received POD
3.7. Slack
• Feature: automated notification workflow
• Setting: “Send Message” automation to monitoring channel
3.8. Zapier
• Feature: automating multi-system POD workflows
• Setting: Multi-step Zap triggered by POD captured
3.9. HubSpot
• Feature: automate updating shipment records with POD
• Setting: “Update Record” API triggered by POD event
3.10. Salesforce
• Feature: automated case/record updates
• Setting: “Update Object” via API automation on POD register
3.11. AWS S3
• Feature: automated file storage
• Setting: “PutObject” API stores digital POD assets
3.12. OneDrive
• Feature: automate archival of signature/photos
• Setting: “Upload File” triggered after POD creation
3.13. WhatsApp Business API
• Feature: automated messaging to clients/carriers
• Setting: “Send Message” on delivery complete event
3.14. Google Sheets
• Feature: automate tracking and logging
• Setting: “Append Row” API logs POD data
3.15. Power Automate
• Feature: flow automation across MS services
• Setting: “When an HTTP request is received” for POD webhook
3.16. Monday.com
• Feature: automates board item update with POD status
• Setting: “Update Item” on new POD event
3.17. Trello
• Feature: auto card movement/labeling
• Setting: “Add Label” or “Move Card” triggered by POD upload
3.18. Freshdesk
• Feature: automate ticketing on POD issue
• Setting: “Create Ticket” API on delivery exceptions
3.19. Zendesk
• Feature: automated support notification
• Setting: “Create Ticket” when POD is missing or abnormal
3.20. QuickBooks
• Feature: automate invoicing post-POD
• Setting: “Create Invoice” API automation triggered after POD is logged

Benefits

4.1. Automated reduction in manual POD processing time.
4.2. Automation allows instant notifications for transparent shipment tracking.
4.3. Automates data consistency and reduces errors in records.
4.4. Automator workflow enables scalable POD handling for high shipment volumes.
4.5. Automated archiving supports compliance and dispute resolution.
4.6. Automation enhances customer satisfaction with real-time proof and notification.