Staff Collaboration and OperationsPurpose
1.2. Automated distribution of time-sensitive messages to all relevant team members, minimizing delay and manual coordination.
1.3. Automating staff notifications across multiple channels to centralize urgent alerts, streamline escalations, and track acknowledgment for compliance.
1.4. Ensures all team members receive urgent updates regardless of their current location or device through automated communication flows.
Trigger Conditions
2.2. On-call doctor unavailability or sudden shift change recorded in scheduling system.
2.3. Administrative staff marks a manual urgent flag in central dashboard.
2.4. Inquiry or escalation from external departments (e.g. ER, NICU) requiring immediate action.
Platform Variants
• Feature/Setting: Automates urgent message via Incoming Webhooks to #urgent-updates channel; use channel mentions for immediate staff notification.
• Configuration: Connect Slack Webhook to automation flow, map alert text and set POST trigger on new EHR flag.
3.2. Microsoft Teams
• Feature/Setting: Automates delivery of adaptive cards through Team connector bot/API for structured urgent information sharing.
• Configuration: Configure Teams Bot API with action "Send message to specific team/channel".
3.3. Twilio SMS
• Feature/Setting: Automated SMS alerts sent to preconfigured on-call staff numbers using Twilio Programmable Messaging API.
• Configuration: Invoke 'Messages - Create Message' with dynamic staff list and urgent update text.
3.4. SendGrid
• Feature/Setting: Automates email blast for high-priority updates using 'Mail Send' API, with custom urgent subject line.
• Configuration: Set up Mail Send API template and trigger on flagged urgent event.
3.5. PagerDuty
• Feature/Setting: Automates escalation chains via 'Incidents API' for on-call pediatricians.
• Configuration: Use 'Create Incident' endpoint with metadata for immediate routing.
3.6. WhatsApp Business
• Feature/Setting: Automates urgent broadcast using WhatsApp Cloud API to staff group.
• Configuration: Set up automated message with group template and urgent update payload.
3.7. Google Chat
• Feature/Setting: Automates bot-posted alert in dedicated room using Chat API 'spaces.messages.create'.
• Configuration: Configure bot with OAuth2 and automated POST call on new urgent trigger.
3.8. Zoom Chat
• Feature/Setting: Automates Zoom IM channel notification through Chatbot API integrations.
• Configuration: Set up OAuth user and automate 'chat.messages' endpoint post.
3.9. Cisco Webex Teams
• Feature/Setting: Automated urgent announcement to space via Webex Messages API.
• Configuration: Use Bot token and automate POST to 'messages' endpoint for update delivery.
3.10. Asana
• Feature/Setting: Automates task creation for urgent update follow-up using 'Tasks API', assigned to appropriate staff.
• Configuration: Automate 'tasks.create' with urgent label and due date.
3.11. Trello
• Feature/Setting: Automated urgent card addition to 'Urgent Updates' board using REST API.
• Configuration: Configure webhook and automator to POST new card with details.
3.12. Monday.com
• Feature/Setting: Automates pulse item creation for urgent events using Monday API.
• Configuration: Automation triggers POST to 'create_item' for relevant board.
3.13. Discord
• Feature/Setting: Automates urgent mention in staff channel via Bot API.
• Configuration: Bot automatedly triggers '@everyone' message on new urgent flag.
3.14. ServiceNow
• Feature/Setting: Automates incident ticket for urgent update using 'Incident Management API'.
• Configuration: Use REST API to automate creation of high-priority incident with update info.
3.15. Zendesk
• Feature/Setting: Automates urgent ticket or mass-notification via 'Tickets API'.
• Configuration: Automated process creates or updates ticket with alert for pediatric team.
3.16. Freshdesk
• Feature/Setting: Automates ticket and notification for urgent cases using 'Tickets API'.
• Configuration: Auto-create ticket and send agent notification upon triggering urgent event.
3.17. RingCentral
• Feature/Setting: Automated outbound call or SMS blast using RingCentral Messaging/Voice API.
• Configuration: Automation posts urgent voice/SMS for designated team.
3.18. Telegram
• Feature/Setting: Automates urgent broadcast via Bot API to private pediatric group.
• Configuration: Configure bot, automate message payload to group chat.
3.19. Basecamp
• Feature/Setting: Automated urgent ping to team via Campfire API.
• Configuration: Automate POST urgent message to group chat endpoint.
3.20. Salesforce Chatter
• Feature/Setting: Automates urgent post via Chatter REST API to pediatric team group.
• Configuration: OAuth setup and API POST with urgent update content.
3.21. Gmail
• Feature/Setting: Automates personalized urgent update emails using 'Send' endpoint in Gmail API.
• Configuration: OAuth token, automator sends structured urgent subject and message content.
3.22. Outlook 365
• Feature/Setting: Automates urgent flagged message using 'SendMail' Graph API endpoint.
• Configuration: OAuth flow, automatedly send to pediatric staff alias with urgent importance.
3.23. Zapier
• Feature/Setting: Automates cross-platform urgent messages using connected Zaps.
• Configuration: Trigger new Zap on EHR/urgent event; sends to Slack, email, SMS, etc.
3.24. Google Workspace Apps Script
• Feature/Setting: Automates multi-channel urgent alerts across Gmail, Chat, and Calendar.
• Configuration: Scripted routine checks flag and sends custom notifications.
3.25. SMSGateway (ClickSend, Plivo, etc.)
• Feature/Setting: Automated SMS broadcast for urgent internal alerts via provider API.
• Configuration: Automator script triggers POST to bulk messaging endpoint.
Benefits
4.2. Automation ensures acknowledgement tracking and escalation when needed.
4.3. Platform diversity automates message delivery regardless of preferred staff channel.
4.4. Reduces cognitive overload via automated message segmentation and targeted alerts.
4.5. Automating acknowledgments and read receipts adds compliance and audit value.
4.6. Streamlines collaborative urgent response, mitigating communication silos automatedly.
4.7. Automatable configuration improves future scalability and workflow standardization.