Automated shift bid posting and response collection

Purpose

1.1. Enable automated creation and electronic posting of open shift opportunities to relevant care staff.
1.2. Instantly notify staff across multiple channels (email, SMS, chat, apps) about available shifts.
1.3. Collect responses, filter by qualifications/availability, and auto-route accepted applicants for scheduler review and selection.
1.4. Monitor and document entire bid/assignment process, reducing admin overhead and compliance risks.

Trigger Conditions

2.1. Scheduler posts new shift, or shift is vacated/cancelled in HR software.
2.2. Shift marked as “open”, “urgent”, or “needs fill” status in scheduling system.
2.3. End of current bid period or a predetermined time threshold is reached without assignment.
2.4. Staff member proactively requests notification for new openings.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API, configure automated outbound shift invites and response capture via webhook.
3.2. SendGrid
• Feature/Setting: Transactional Email API, push shift details to targeted care staff in real time.
3.3. Slack
• Feature/Setting: Chat Bot Integration, post bid notifications in specific channels, collect reply actions.
3.4. Microsoft Teams
• Feature/Setting: Adaptive Cards via Graph API; create actionable shift cards, log button clicks as responses.
3.5. Google Workspace (Gmail & Calendar)
• Feature/Setting: Calendar API event creation, Gmail API for bulk notifications and invite links.
3.6. Workday
• Feature/Setting: Human Capital Management API, initiate shift postings and update application statuses.
3.7. ADP Workforce Now
• Feature/Setting: Scheduling module webhook, automatically update open shifts and responses.
3.8. BambooHR
• Feature/Setting: Time Tracking API with Actions, trigger shift notifications and log bids as PTO/availability entries.
3.9. Zoho People
• Feature/Setting: Open Shift API endpoint for posting and collecting staff responses.
3.10. Kronos Workforce Ready
• Feature/Setting: Shift Management API, publish openings and aggregate electronic bids.
3.11. Deputy
• Feature/Setting: REST API “Shift Offer” function, automate auctioning and assignment.
3.12. Quick Base
• Feature/Setting: Automated Workflows with Notifications/Forms, configure for shift bidding and status tracking.
3.13. Salesforce
• Feature/Setting: Process Builder with Email/Chatter triggers for announcing and receiving shift interests.
3.14. Zendesk
• Feature/Setting: Slack Integration trigger or Ticket Automation for bid notifications and follow-up.
3.15. Notion
• Feature/Setting: Database automations for posting updates and allowing in-app bid responses.
3.16. Monday.com
• Feature/Setting: Board Automations for open shift announcements and collecting user responses.
3.17. Airtable
• Feature/Setting: Custom forms with automated invitations, update records upon response receipt.
3.18. Mailchimp
• Feature/Setting: Transactional email with dynamic tags, automate shift alerts and surveys.
3.19. WhatsApp Business API
• Feature/Setting: Automated message sequences for shift postings and clickable “I’m Interested” replies.
3.20. Facebook Workplace
• Feature/Setting: Bots/Automation for group shifts announcement and direct response collection.

Benefits

4.1. Accelerates staff coverage for open shifts; minimizes unfilled positions.
4.2. Reduces manual communication workload for schedulers and managers.
4.3. Ensures auditability and compliance with shift assignment policies.
4.4. Broadens access and convenience for care staff to engage and respond.
4.5. Provides real-time visibility of fill status and response analytics for decision-makers.