Internal communications for schedule changes or policy updates

**1. Purpose**

1. Notify all relevant staff rapidly about scheduling changes, new or updated policies, attendance needs, or emergency procedures.

2. Ensure compliance, promote awareness, and support transparency in daily center operations.

3. Centralize and archive communications for auditing and future reference.

**2. Trigger Conditions**

1. Manual update to staff schedules in management system.

2. Addition or modification of policy documents in document repository.

3. Receipt of an urgent announcement from administrative staff.

4. Recurrent scheduled reminders (weekly/monthly) for ongoing protocols.

**3. Platform Variants**

1. Microsoft Teams

• Feature/Setting: Use "Incoming Webhook" to auto-post messages into a staff channel when a schedule or policy changes.
  

2. Slack

• Feature/Setting: Configure Slack API "chat.postMessage" to send direct notifications to predefined staff groups.
  

3. Twilio SMS

• Feature/Setting: Use programmable SMS API to push text alerts for urgent updates; configure webhook for triggering.
  

4. SendGrid

• Feature/Setting: Use "Mail Send" endpoint to dispatch batch policy-update emails to staff distribution list.
  

5. Zoom Chat

• Feature/Setting: Employ "Zoom Chat Send Message" API for internal broadcast to all logged-in staff.
  

6. Google Chat

• Feature/Setting: Use "Google Chat API - spaces.messages.create" for alert delivery in dedicated chat rooms.
  

7. WhatsApp Business API

• Feature/Setting: Utilize template-message send for standardized scheduling updates.
  

8. Microsoft Outlook

• Feature/Setting: Configure "Create Event" or "Send Mail" (Office 365 API) to calendar invites and notice emails.
  

9. Google Workspace (Gmail)

• Feature/Setting: Use Gmail API "Users.messages.send" for structured policy communication.
  

10. PagerDuty

• Feature/Setting: Use "Incidents API" to create internal alerts on major, time-critical protocol changes.
  

11. Discord

• Feature/Setting: Configure "Webhook" or "Bot Message Send" for non-urgent update notifications.
  

12. Telegram

• Feature/Setting: "sendMessage" Bot API for broadcast to a private staff channel.
  

13. Workplace by Meta

• Feature/Setting: Graph API "POST /group/feed" to distribute updates to company groups.
  

14. Zoho Mail

• Feature/Setting: "SendMail API" for staff-wide update dispatch.
  

15. Mailgun

• Feature/Setting: "Messages API" to deliver formatted announcements.
  

16. Salesforce Chatter

• Feature/Setting: REST API "FeedItem" to post internally to staff Chatter feeds on schedule changes.
  

17. BambooHR

• Feature/Setting: Use "Time Off API" trigger to send out notifications if shifts or policies affect schedules.
  

18. Asana

• Feature/Setting: Use "Tasks API" comments to notify assigned team members of change logs.
  

19. Monday.com

• Feature/Setting: Send staff update by configuring "Create Update" in Board API.
  

20. Freshservice

• Feature/Setting: Use "Announcements" endpoint to push new protocols or shift notices.
  

**4. Benefits**

1. Delivers instant, repeatable, and auditable staff information transfer.

2. Minimizes information lag, reducing miscommunications and compliance risks.

3. Supports multi-channel reach for maximum staff engagement.

4. Automates repetitive tasks, freeing management time for direct care responsibilities.