Staff Management & Internal WorkflowsPurpose
1.2. Automates communication between HR, clinical supervisors, and practitioners to avoid manual errors.
1.3. Reduces delays and confusion regarding shift assignments, shift swaps, and last-minute changes.
1.4. Serves regulatory requirements for real-time clinician coverage tracking and shift transparency.
Trigger Conditions
2.2. Automates on manual override or entry by HR staff through web forms or internal portal.
2.3. Activated when an open shift is posted, a swap is approved, or a clinician calls out.
2.4. Automation triggered on administrative amendment/cancellation of shifts.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automate API v2010 – Send message endpoint
• Configuration: Set messaging service, “from” number, recipient clinician mobile, and automated shift message body.
3.2. SendGrid
• Feature/Setting: Mail Send API
• Configuration: Config automated email notifications, dynamic templates for clinician names and shift details.
3.3. Slack
• Feature/Setting: Incoming Webhooks
• Configuration: Channel webhook URL; automate sending real-time shift change messages into #Clinicians channel.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook connector
• Configuration: Teams URL, automate JSON payload with shift and clinician details.
3.5. Google Chat
• Feature/Setting: Webhooks
• Configuration: Google Chat space webhook URL, automate shift update messages.
3.6. WhatsApp Business API
• Feature/Setting: Send Message endpoint
• Configuration: Registered business number, automate notification payload with clinician phone.
3.7. PagerDuty
• Feature/Setting: Events API
• Configuration: Send automated incident with “Shift Update” label to assigned clinicians.
3.8. Microsoft Outlook
• Feature/Setting: Calendar Event Create
• Configuration: Automated new appointment or update email to clinicians.
3.9. Google Calendar
• Feature/Setting: Events.insert API
• Configuration: Automate new event for shift changes, send notification to relevant clinicians.
3.10. Zoom
• Feature/Setting: Automated Meeting Creation
• Configuration: Trigger new meeting invite if shift adjustment requires a team briefing.
3.11. BambooHR
• Feature/Setting: Webhooks/API
• Configuration: Automate pull of updated shift info, trigger notifications downstream.
3.12. Kronos Workforce Central
• Feature/Setting: Shifts API
• Configuration: Listen for updated shift endpoint, automate notifications for affected users.
3.13. Asana
• Feature/Setting: Tasks API
• Configuration: Automate new/asigned tasks for clinicians reflecting schedule change.
3.14. Zapier
• Feature/Setting: Multi-step automation between supported scheduling/communication apps.
• Configuration: Link scheduling app trigger with SMS, Slack, or email notification actions.
3.15. Salesforce Health Cloud
• Feature/Setting: Apex Triggers/Process Builder
• Configuration: Automates alert to assigned “Care Team” users on shift update object.
3.16. Workday
• Feature/Setting: Workday Studio Integration
• Configuration: Automate message when work schedule objects are updated.
3.17. ServiceNow
• Feature/Setting: Flow Designer
• Configuration: Automate notification to clinician group based on shift table change.
3.18. Freshdesk
• Feature/Setting: Automations > Observer rules
• Configuration: Auto-create a notification ticket when a shift or schedule changes.
3.19. Monday.com
• Feature/Setting: Automation recipes
• Configuration: “When a shift item changes status, notify person” via built-in automator.
3.20. Discord
• Feature/Setting: Webhook integration
• Configuration: Automate posting of shift changes to a #staff-updates channel.
Benefits
4.2. Improves scheduling transparency and automates compliance for eating disorder centers.
4.3. Reduces manual workload via automating repetitive notification tasks.
4.4. Automates multi-channel delivery to provide timely alerts and back-up coverage.
4.5. Automating shift alerts boosts clinician morale and decreases no-show risks.