Incident or accident report routing

Purpose

1. Automate the routing of incident or accident reports within an aquatic centre to ensure compliance, safety, and rapid intervention.

2. Enable automated notification, tracking, assignment, and escalation for staff and management.

3. Provide an audit trail for all incidents, supporting insurance, training, and regulatory requirements.

4. Streamline reporting to centralize information, automate follow-ups, and reduce human error.

5. Support data-driven decision-making through downstream integration with analytics and HR systems.

Trigger Conditions

1. Automated form submission by staff via mobile, tablet, or desktop.

2. Automated report initiation from sensor alerts (e.g., fall detection near poolside).

3. Automated detection via keyword triggers in messaging or email channels.

4. Automated upload or sync of incident logs from third-party safety systems.

Platform Variants

1. Microsoft Power Automate

• Feature/Setting: Configure automated workflow for form submissions. Connect “Forms” to “Outlook” and assign managers as recipients.
  

2. Zapier

• Feature/Setting: Automated incident report intake from Google Forms, route via Gmail, Slack, or SMS.
  

3. Twilio SMS

• Feature/Setting: Automated SMS notifications, trigger API to message supervisors with report details.
  

4. SendGrid

• Feature/Setting: Automatedly send confirmation and escalation emails using transactional email API.
  

5. Slack

• Feature/Setting: Automated routing of incident details to dedicated incident channel using Slack API bots.
  

6. Google Workspace (Apps Script)

• Feature/Setting: Script to parse form submission and automatedly send Google Chat notifications and auto-archive reports in Drive.
  

7. ServiceNow

• Feature/Setting: Configure automated Incident module to generate, route, and escalate cases.
  

8. Salesforce Service Cloud

• Feature/Setting: Use automated Flow Builder to create, assign, and alert on new incident records.
  

9. Zendesk

• Feature/Setting: Ticket automation rules to trigger incident alerts and assign to staff queues.
  

10. Freshdesk

• Feature/Setting: Automated ticket creation via API, with workflow automator for escalations.
  

11. Trello

• Feature/Setting: Automated card creation and assignment via incoming webhook and Butler automation.
  

12. Asana

• Feature/Setting: Use Asana's automated API to create incident tasks and assign to teams or individuals.
  

13. Monday.com

• Feature/Setting: Automation Recipe to convert form submission to item and notify via board or email.
  

14. Airtable

• Feature/Setting: Automatedly create records from forms and send automated notifications using Automations.
  

15. Notion

• Feature/Setting: Automated database creation and webhook-triggered notifications.
  

16. Jira Service Management

• Feature/Setting: Automated ticket creation and workflow automation for incident assignment.
  

17. PagerDuty

• Feature/Setting: Automated incident alerting and escalation policy configuration.
  

18. HubSpot Service Hub

• Feature/Setting: Automated ticket creation and pipelined follow-up based on incident type.
  

19. Intercom

• Feature/Setting: Automated incident report intake and segment routing via workflows.
  

20. Smartsheet

• Feature/Setting: Automated row creation and alerts for incident tracking with update requests.
  

21. DocuSign

• Feature/Setting: Automated incident document workflow initiation and e-signature routed to approvers.
  

22. Box

• Feature/Setting: API-triggered file upload workflow, then automatedly alert supervisors via email.
  

23. Klipfolio

• Feature/Setting: Automatedly feed incident data into live dashboards via API connection.
  

24. AWS Lambda

• Feature/Setting: Automated backend logic to process, parse, and route reports on event triggers.
  

25. Google Cloud Functions

• Feature/Setting: Automatically parse form data and send multi-channel alerts using cloud logic.
  

Benefits

1. Automated incident routing reduces response time and mitigates compliance risk.

2. Automates escalations, ensuring accountability and oversight.

3. Increases efficiency by minimizing manual effort and repetitive tasks.

4. Enables thorough documentation and audit, supporting claims and training.

5. Improves staff morale through transparency and prompt support via automation.

6. Automates actionable insights by integrating incident data with analytics or HR systems.

7. Supports regulatory adherence by automating record keeping and notification workflows.