Instructor/class feedback collection

Purpose

1. Automate the collection of instructor/class feedback from participants, reducing manual effort and ensuring timely insights for quality improvement.

2. Automates capturing and storing structured and unstructured feedback post-session for aquatics classes.

3. Enables automated, scheduled, or event-triggered feedback requests routed to students and parents, standardizing analysis and reporting.

4. Integrates feedback insights automatedly into staff performance evaluations, training needs analysis, and program improvement cycles.

Trigger Conditions

1. Automatedly triggered after a class ends in scheduling systems.

2. Automates based on attendance marking completion.

3. Scheduled by date/time (e.g., weekly, monthly feedback cycles).

4. Custom triggers such as instructor changes, special events, or upon completing milestones.

Platform Variants

1. Mailchimp

• API/Function: Automate feedback campaign triggered via API; use `/campaigns` endpoint for scheduling follow-ups.
  

2. Twilio SMS

• Feature/Setting: Automated SMS feedback link; configure programmable SMS with survey triggers post-attendance.
  

3. SendGrid

• API/Function: Automate transactional email via `/mail/send` with embedded feedback forms after class completion.
  

4. Google Forms

• Feature/Setting: Automated feedback form links generated; pre-fill class/instructor via URL parameters API.
  

5. Microsoft Forms

• API/Function: Form creation automated via Graph API `/forms`; responses printable in reports.
  

6. SurveyMonkey

• Feature/Setting: Automate survey distribution via API `/surveys/send`; responses collected in real-time.
  

7. Typeform

• API/Function: Feedback survey automation using `/responses` and `/forms` endpoints.
  

8. Airtable

• API/Function: Automates form view links and collects submissions directly into base via REST API.
  

9. Zoho Survey

• Feature/Setting: Schedule distributed surveys with Zoho Survey's API `/v1/surveys` automatedly.
  

10. Jotform

• API/Function: Automated form invitations using `/form/{id}/submissions`; retrieves auto-captured feedback.
  

11. HubSpot

• Feature/Setting: Automate feedback workflow via Service Hub's Feedback Survey automation.
  

12. Salesforce

• API/Function: Use Survey Builder; automates delivery post event using process automation tools (Flow, Apex).
  

13. Slack

• Feature/Setting: Automated Bot messages with feedback links; Slack API `/chat.postMessage` or Workflow Builder.
  

14. Microsoft Teams

• API/Function: Adaptive cards sent automatedly post-session via Graph API `/teams/sendActivityNotification`.
  

15. Zendesk

• Feature/Setting: Automated satisfaction survey ticket follow-up using Zendesk Triggers.
  

16. Intercom

• API/Function: Automated post-class messages with survey links using `/messages` endpoint.
  

17. Freshdesk

• Feature/Setting: Automated feedback request via Freshdesk automation rules sent after every session.
  

18. Google Sheets

• API/Function: Automate entry of feedback to a sheet; Apps Script triggered on form submit.
  

19. Notion

• API/Function: Automation to add pages/records from responses using Notion API `/pages` endpoint.
  

20. Monday.com

• API/Function: Automates creation of feedback items; mutation calls to `/v2` GraphQL API.
  

21. Pabbly Connect

• Feature/Setting: Connect attendance app to feedback form and automate via Pabbly workflow.
  

22. Zapier

• API/Function: Automator for chaining event triggers (e.g., class ends ➔ send survey ➔ collect results).
  

Benefits

1. Automates repetitive feedback collection, saving labour hours.

2. Instantly triggers surveys, accelerating feedback loop.

3. Reduces human error in follow-up and data entry automatedly.

4. Centralizes insights, streamlining quality assurance and reporting.

5. Ensures all classes/instructors receive standardized, timely feedback automatically.

6. Enables data-driven decisions and automates performance improvement planning.