Performance feedback collection and distribution

Purpose

 1.1. Collect, distribute, and track performance feedback for amusement center staff, enabling timely improvements and effective management oversight.
 1.2. Automate real-time employee evaluations from supervisors, peers, and customers.
 1.3. Ensure consistent feedback delivery to all staff; centralize data for analytics and HR compliance.

Trigger Conditions

 2.1. Shift end or scheduled interval for staff feedback solicitation.
 2.2. Supervisor submission of end-of-day reports.
 2.3. Customer exit survey completion.
 2.4. Automated reminders if no feedback received within set period (e.g., 24 hrs).

Platform Variants

 3.1. Twilio SMS
  - Feature: Programmable SMS
  - Setting: Configure to send SMS surveys to staff/customers using API endpoint /Messages with feedback prompts.

 3.2. SendGrid
  - Feature: Email API
  - Setting: Use /mail/send endpoint to distribute feedback forms and collect responses via reply tracking.

 3.3. Slack
  - Feature: Incoming Webhooks
  - Setting: Send automated feedback requests to staff channels/groups after each shift.

 3.4. Microsoft Teams
  - Feature: Adaptive Cards
  - Setting: Automate feedback form delivery via Bot Framework; collect responses to a dedicated feedback channel.

 3.5. Google Forms
  - Feature: Form Submission Triggers
  - Setting: Auto-email staff a feedback form after clock-out using form triggers.

 3.6. Typeform
  - Feature: API Webhooks
  - Setting: Automate sending feedback survey links; collect responses via webhook to central DB.

 3.7. SurveyMonkey
  - Feature: Survey Invitations API
  - Setting: Auto-send survey invites post-shift; collect completion status updates.

 3.8. Zendesk
  - Feature: Ticket API
  - Setting: Create internal tickets for feedback requests; route responses to HR queue.

 3.9. Salesforce
  - Feature: Feedback Management
  - Setting: Automate Chatter posts or email reminders for performance reviews using Process Builder.

 3.10. Airtable
  - Feature: Automations
  - Setting: Auto-create feedback records; send notifications to relevant staff.

 3.11. Monday.com
  - Feature: Automations & Forms
  - Setting: Set up form submission as a workflow trigger to distribute/collect feedback tasks.

 3.12. Zoho People
  - Feature: Performance Feedback Workflow
  - Setting: Automate feedback cycle kicks using feedback module API.

 3.13. Google Sheets
  - Feature: Apps Script
  - Setting: Script sends feedback collection sheet after set events, tracks response status.

 3.14. Notion
  - Feature: Database API
  - Setting: Create new feedback entries and send survey links after shift changes using API endpoints.

 3.15. HubSpot
  - Feature: Workflows
  - Setting: Trigger automated survey emails post-interaction via workflow automation.

 3.16. Mailchimp
  - Feature: Campaign API
  - Setting: Trigger personalized feedback email campaigns after shift or customer visits.

 3.17. Freshdesk
  - Feature: Feedback Widget
  - Setting: Auto-prompt for staff/customer feedback at ticket closure or post-visit.

 3.18. Asana
  - Feature: Task Automation
  - Setting: Auto-create tasks for managers to review and respond to feedback submissions.

 3.19. Discord
  - Feature: Bot Integration
  - Setting: Code bot to DM feedback forms to users post-event and log responses.

 3.20. BambooHR
  - Feature: Performance Review API
  - Setting: Schedule and automate performance feedback requests to staff via the review module.

Benefits

 4.1. Ensures timely and consistent performance feedback collection and routing.
 4.2. Reduces manual HR/admin burden and enables real-time feedback loops.
 4.3. Centralizes feedback data for HR analytics and performance tracking.
 4.4. Increases staff engagement and accelerates operational improvements.
 4.5. Enhances transparency and accountability in staff management processes.