Purpose
1.2. Automates timely delivery of tailored survey links or feedback forms via various digital channels, reducing manual follow-ups and ensuring reminders never slip through.
1.3. Enables managers to focus on operations by automating repetitive reminder tasks and supports continuous staff engagement and staff performance evaluations.
Trigger Conditions
2.2. Staff completes probation or training milestones (detected via HR software webhook or data update).
2.3. Manager fails to submit feedback within defined period post milestone.
2.4. Custom trigger based on KPI alert or staff attendance anomaly.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS messaging API; configure automated SMS feedback requests using scheduled triggers and manager contacts.
3.2. SendGrid
• Feature/Setting: Transactional Email API; automate email reminders with dynamic feedback links.
3.3. Slack
• Feature/Setting: Scheduled message delivery via chat.postMessage API; automate Slack DM reminders for feedback completion.
3.4. Microsoft Teams
• Feature/Setting: Graph API for chat; automate Teams reminders with embedded feedback forms.
3.5. Gmail
• Feature/Setting: Google Apps Script/Gmail API; automate templated email dispatch to staff managers.
3.6. Outlook 365
• Feature/Setting: Outlook REST API; automated feedback email runs based on trigger logic.
3.7. WhatsApp Business API
• Feature/Setting: Automated, pre-approved feedback reminder template messaging via WhatsApp.
3.8. Salesforce
• Feature/Setting: Process Builder with email alerts; automate follow-up tasks and email reminders for manager feedback.
3.9. HubSpot
• Feature/Setting: Workflows & Sequences; automate timed performance feedback reminder emails.
3.10. Zoho People
• Feature/Setting: Workflow Rules; auto-notify managers post staff event/milestone.
3.11. BambooHR
• Feature/Setting: Webhooks + Custom Alerts; automate email/SMS notifications for feedback requests.
3.12. Monday.com
• Feature/Setting: Automations for date-based triggers with notification actions.
3.13. Asana
• Feature/Setting: Rules for task creation and reminders sent to managers.
3.14. Trello
• Feature/Setting: Automation (Butler) for card due reminders sent to feedback reviewers.
3.15. ClickUp
• Feature/Setting: Automated reminder tasks for managers post milestone completions.
3.16. Notion
• Feature/Setting: API for sending automated reminders based on database date properties.
3.17. Google Calendar
• Feature/Setting: Automated event reminders and scheduled email notifiers.
3.18. Discord
• Feature/Setting: Bot to DM managers with automated feedback request links.
3.19. Intercom
• Feature/Setting: Automated messages based on user segment or staff journey milestones.
3.20. Zendesk
• Feature/Setting: Automated notification triggers upon ticket updates correlating to staff events.
3.21. Pipedrive
• Feature/Setting: Workflow automation to send email/SMS feedback reminders to managers.
3.22. Airtable
• Feature/Setting: Automation scripting to detect due dates and dispatch email reminders.
Benefits
4.2. Ensures consistency by standardized, automated reminders across communication platforms.
4.3. Increases manager accountability through persistent, automatable nudges.
4.4. Saves operational time and enhances focus on core tea house management.
4.5. Improves staff growth by automatedly facilitating timely actionable feedback cycles.