Training schedule reminders and confirmations

Purpose

1.1. Ensure timely reminders and confirmations are sent to restaurant staff about upcoming training sessions.
1.2. Reduce administrative overhead of manual scheduling, confirmations, and follow-ups.
1.3. Minimize staff no-shows and late arrivals through proactive notifications.
1.4. Maintain auditable records that staff have acknowledged and confirmed attendance.
1.5. Synchronize training event data across calendars, internal chat, and HR management tools.

Trigger Conditions

2.1. New training event created on staff calendar.
2.2. Update to existing training schedule (time/location change).
2.3. 24, 48, or 72 hours prior to scheduled training.
2.4. Non-response from staff within configured period (e.g., 12h).
2.5. Periodic batch confirmation requests for all upcoming trainings.
2.6. Manager manually marks a session as needing urgent confirmation.

Platform variants

3.1. Twilio SMS
• Feature: Messaging API
• Setting: Configure phone numbers, webhook for reminders, sample: POST /Messages with body template.

3.2. SendGrid
• Feature: Email API
• Setting: Transactional template, schedule send; POST /mail/send with dynamic sections.

3.3. Slack
• Feature: Incoming Webhooks
• Setting: Send scheduled channel/user notifications, sample payload includes reminder text and confirmation button.

3.4. Microsoft Teams
• Feature: Adaptive Cards API
• Setting: Card with Confirm/Deny buttons, schedule via automated flow.

3.5. Google Calendar
• Feature: Events API
• Setting: Add event with custom reminders, update event to trigger follow-up.

3.6. Outlook Calendar
• Feature: Calendar API
• Setting: Schedule events and recurring reminders; PATCH for updates.

3.7. WhatsApp Business API
• Feature: Session Messaging
• Setting: Reminder template, reply tracking via webhook.

3.8. Telegram Bot
• Feature: sendMessage
• Setting: Bot needs staff chat IDs, schedule using cron-like pattern.

3.9. Discord
• Feature: Bot Messaging
• Setting: Notify specific roles/users, request reactive emoji for confirmation.

3.10. Mailgun
• Feature: Messages API
• Setting: Template for reminders, scheduled delivery.

3.11. Pipedrive
• Feature: Activity API
• Setting: Create activity with reminders linked to staff users.

3.12. Zoho People
• Feature: Attendance API
• Setting: Training event with reminder triggers.

3.13. BambooHR
• Feature: Calendar/Events API
• Setting: Webhook on training event, send reminders via messaging extension.

3.14. Salesforce
• Feature: Apex Scheduler/Process Builder
• Setting: Custom workflow to send reminders based on event records.

3.15. Asana
• Feature: Task Due Dates API
• Setting: Create tasks with due date reminders, trigger confirmation subtasks.

3.16. Trello
• Feature: Due Date Notifications
• Setting: Card with checklist for confirmations, configure due reminders.

3.17. Monday.com
• Feature: Automation Recipes
• Setting: Recipe for scheduled reminders to item owners.

3.18. ClickUp
• Feature: Reminders API
• Setting: Workflow for training tasks with confirmation request comments.

3.19. HubSpot
• Feature: Workflows
• Setting: Automated emails/SMS for event reminders, response tracking property.

3.20. Freshteam
• Feature: Event Scheduler
• Setting: Webhook on event creation, reminder via email/SMS.

3.21. Zoom
• Feature: Meeting Reminders API
• Setting: Email reminders on scheduled webinars or meetings.

3.22. Google Chat
• Feature: Bots API
• Setting: Bot message to direct messages or rooms, reminder flow.

Benefits

4.1. Decreases risk of unstaffed trainings due to forgetfulness.
4.2. Unifies staff communications across preferred channels.
4.3. Reduces management intervention; automates confirmations tracking.
4.4. Auditable, consistent communication history for HR compliance.
4.5. Enables actionable insights (e.g., repeat no-shows, engagement rates).