Performance feedback collection reminders

Purpose

1.1. Streamline the process of collecting regular performance feedback from restaurant staff and management.
1.2. Ensure consistent and timely reminders for performance reviews to improve service quality, staff morale, and operational efficiency.
1.3. Automate notifications across diverse communication channels for greater reach and compliance.
1.4. Integrate collected feedback directly with HR records for continuous staff development and audit trails.
1.5. Reduce manual HR tasks in performance management cycles and ensure none are missed.

Trigger Conditions

2.1. Scheduled intervals (e.g., weekly, monthly, post-shift, or after specific events).
2.2. Completion of a staff shift or predefined working hours.
2.3. Addition or update of a staff member in the restaurant management system.
2.4. Manager initiates manual feedback request via dashboard or mobile device.
2.5. Anniversary of staff start date or completion of training modules.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure Programmable Messaging API to send SMS reminders to staff mobile numbers; e.g., POST /Messages with scheduled triggers.

3.2. SendGrid
• Feature/Setting: Use SendGrid API v3 (Mail Send); trigger automated email feedback reminders using dynamic templates.

3.3. Slack
• Feature/Setting: Use Incoming Webhooks to post performance feedback reminders in staff or management channels.

3.4. Microsoft Teams
• Feature/Setting: Use Teams Graph API to send targeted notification cards to relevant team members or groups.

3.5. Google Calendar
• Feature/Setting: Employ Events API to create recurring calendar pop-ups with embedded feedback links for each scheduled review.

3.6. WhatsApp Business API
• Feature/Setting: Utilize Send Message endpoint for automated WhatsApp reminders to staff groups; configure templates as approved.

3.7. HubSpot
• Feature/Setting: Trigger marketing email or workflow to internal team with feedback form; use Workflow Automation API.

3.8. Zoho People
• Feature/Setting: Set up automated notifications using Zoho People API to prompt staff for periodic feedback input.

3.9. BambooHR
• Feature/Setting: Initiate feedback cycle through BambooHR Webhook/Action; send emails or in-app messages.

3.10. Salesforce
• Feature/Setting: Employ Process Builder or Flow Builder to send custom feedback collection reminders via Email Alerts.

3.11. Outlook 365
• Feature/Setting: Use Microsoft Graph API to auto-send event-based emails and calendar invites for feedback.

3.12. Trello
• Feature/Setting: Use Trello API to create feedback checklist cards per staff member on designated boards.

3.13. Monday.com
• Feature/Setting: Set up automations to trigger notification pulses or emails when review dates are due.

3.14. Asana
• Feature/Setting: Configure Asana API to auto-assign feedback reminder tasks to staff and supervisors.

3.15. Airtable
• Feature/Setting: Create scheduled automations to email staff listed in a feedback table column.

3.16. Gmail
• Feature/Setting: Schedule and send feedback reminders via Gmail API using draft templates and recipient lists.

3.17. Mailchimp
• Feature/Setting: Launch triggered internal campaigns for feedback using Mandrill transactional messaging API.

3.18. Discord
• Feature/Setting: Configure Discord Bot API to automatically DM feedback prompts to staff channel users.

3.19. Zoom
• Feature/Setting: Schedule in-meeting feedback polls using the Meetings API at the close of staff meetings.

3.20. Notion
• Feature/Setting: Use Notion API to create review reminder pages/tasks in a shared team workspace database.

3.21. Facebook Messenger
• Feature/Setting: Deploy Messenger Platform Send API; deliver feedback requests as automated messages to staff accounts.

3.22. Intercom
• Feature/Setting: Use Intercom Automated Messages to prompt staff for feedback after specific events captured in CRM.

3.23. Freshdesk
• Feature/Setting: Set up Freshdesk Automations to generate tickets or email notifications reminding staff to submit feedback.

3.24. SAP SuccessFactors
• Feature/Setting: Configure workflow rules to send email or mobile push notifications for feedback collection cycles.

Benefits

4.1. Ensures feedback collection is systematic and reliable regardless of manager availability.
4.2. Reduces HR workload by minimizing manual follow-ups.
4.3. Increases staff engagement and accountability with regular, timely reminders.
4.4. Strengthens data-driven performance reviews and compliance.
4.5. Scalable for single or multi-location African restaurant groups.