Staff & Shift ManagementPurpose
1.2. Automator sends automated feedback forms post-shift, collects manager and peer responses, compiles results, notifies staff, and escalates unresolved issues.
1.3. Ensure feedback is regular, structured, and actionable to optimize staff development, guest experience, and HR documentation.
Trigger Conditions
2.2. Scheduled frequency (daily/weekly/monthly feedback automation).
2.3. New hire probation conclusion.
2.4. Incident report or guest complaint submission.
2.5. Resignation/termination event recorded in HR system.
Platform variants
3.1. Twilio (SMS)
• Feature/Setting: Use Twilio Programmable SMS API to automate message dispatch with feedback survey links upon shift completion.
• Sample: POST to `/Messages` endpoint with worker name, survey link, and auto-generated message.
3.2. SendGrid
• Feature/Setting: Automatedly trigger transactional email via SendGrid’s Mail Send API containing time-limited feedback forms after each shift.
• Sample: `POST /mail/send` with dynamic feedback survey template, personalized to staff.
3.3. Google Forms
• Feature/Setting: Automate form creation with Google Forms API and automated response collection and reminders via Google Apps Script integration.
• Sample: Use Apps Script to send personalized form URLs and aggregate responses to a Google Sheet.
3.4. Microsoft Teams
• Feature/Setting: Automate Teams message using Microsoft Graph API for feedback form notifications and reminders in staff channels post-shift.
• Sample: Microsoft Graph `/chats/{id}/messages` endpoint.
3.5. Slack
• Feature/Setting: Slack Bot automator posts scheduled survey messages using Slack Conversations API and triggers reminders for pending responses.
• Sample: `chat.postMessage` with survey link, then automated follow-up with `reminders.add`.
3.6. Zapier
• Feature/Setting: Multistep Zap automates triggers from timesheets or HR apps to send feedback via various channels (email, SMS, chat).
• Sample: Trigger on “event completed,” action “send feedback request.”
3.7. SurveyMonkey
• Feature/Setting: Automate survey dispatch and response follow-up using SurveyMonkey API integration; results funnelled to HR.
• Sample: `POST /surveys/{id}/collectors` to issue new survey rounds.
3.8. BambooHR
• Feature/Setting: Automate feedback request post-event using BambooHR’s webhook/API after a shift, incident, or status change.
• Sample: Sync employee data via `/employees/{id}`; trigger custom action.
3.9. Workday
• Feature/Setting: Automate workflow for feedback requests leveraging Workday’s Business Process Framework with notification and survey modules.
• Sample: Configure “End of Shift” business process to automate survey email trigger.
3.10. Typeform
• Feature/Setting: API-based survey embed automation; post-shift feedback form links dispatched via API/email; auto-collected in dashboard.
• Sample: `POST /responses` to automate create and collect actions.
3.11. Salesforce
• Feature/Setting: Automate Case/Task triggers with workflow to send feedback requests via email or SMS using built-in Process Builder.
• Sample: “After Task Completed” automator triggers “Send Feedback Survey” action.
3.12. HubSpot
• Feature/Setting: Automate workflow pipeline that triggers emails or SMS with feedback links after HR events via HubSpot Automation tools.
• Sample: Use “Workflow” module with email/SMS action triggered on shift end.
3.13. Gusto
• Feature/Setting: Integration via API/webhooks to automate feedback post-payroll run, or upon onboard/offboard event.
• Sample: Automated survey trigger using `/employees/{id}/workflow` API.
3.14. Monday.com
• Feature/Setting: Automated board item creation and notification when shift ends, assigning feedback tasks to staff; API or built-in automator.
• Sample: “When shift item marked complete, send feedback form email.”
3.15. Airtable
• Feature/Setting: Automate record updates; trigger survey dispatch using Airtable Automations to email/SMS/email field in staff record.
• Sample: “On status changed to ‘Complete’, send feedback link.”
3.16. Mailgun
• Feature/Setting: Automated email feedback campaigns using Mailgun’s `/messages` API after trigger event (shift, incident, etc.).
• Sample: Construct batch campaign with personalized feedback requests.
3.17. WhatsApp Business API
• Feature/Setting: Automated WhatsApp template message dispatch with unique feedback form link; session-based follow-up reminders.
• Sample: `/messages` endpoint for approved message template.
3.18. Facebook Messenger API
• Feature/Setting: Automate chatbot to deliver feedback questions in Messenger after shift close event or staff milestone.
• Sample: Webhook triggers dialogue flow via Send API.
3.19. Zoho People
• Feature/Setting: Leverage Zoho People workflows to automate feedback form links after shift end or other HR triggers, logging results in records.
• Sample: Custom automation to “Send Feedback Request” action.
3.20. Trello
• Feature/Setting: Automated card creation post-shift for feedback; use Power-Up to auto-send request link and collect responses in comments.
• Sample: “On card moved to ‘Completed’, send feedback survey.”
3.21. Asana
• Feature/Setting: Automated task assignments for feedback via Asana API once event triggers; follow-up tasks for pending responses.
• Sample: “Task completed” webhooks trigger “Request feedback” task.
3.22. Outlook (Microsoft 365)
• Feature/Setting: Automated scheduled feedback emails via Outlook REST API after flagged calendar events or HR system updates.
• Sample: `/sendMail` endpoint triggered by calendar automation.
Benefits
4.2. Automator reduces HR manual follow-up, saving management time.
4.3. Automation improves response rates and unbiased result collection.
4.4. Automating escalations on negative feedback enables real-time intervention.
4.5. Automatable aggregation streamlines staff performance reviews and reporting.
4.6. Automatedly supports documentation and compliance for HR audits in Bangladeshi food industry contexts.