Staff & Task ManagementPurpose
1.2. Instantly notify staff—waiters, chefs, support—of their assigned shifts via their preferred channels, minimizing confusion and last-minute absences.
1.3. Reduce manual scheduling effort and errors, integrate with leave tracking, and enable real-time shift swap or approval workflows.
Trigger Conditions
2.2. Staff submits time-off request, requiring dynamic rescheduling.
2.3. Emergency shift changes requested by designated approvers.
2.4. Integration receives data from POS on expected busy periods, triggering auto-adjustment.
2.5. Manual override or approval action by manager.
Platform Variants
• Feature/Setting: SMS API – Configure automated SMS dispatch per assigned shift.
• Example: POST to https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Messages.json with body text: “Your shift: 7am–3pm, Monday.”
3.2. SendGrid (Email)
• Feature/Setting: Mail Send API – Send templated shift assignments to staff emails.
• Example: POST to /mail/send with dynamic_template_data: {“shift”: “Night”}.
3.3. Slack
• Feature/Setting: chat.postMessage – Push shift notifications to team or direct message channels.
• Example: Call Slack bot with channel and message fields set.
3.4. Microsoft Teams
• Feature/Setting: Notify via Teams API – Adaptive cards/Teams bot posts assignment.
• Example: HTTP POST to /chats/{chat-id}/messages with JSON body holding shift info.
3.5. WhatsApp Business API
• Feature/Setting: Template Message – Send shifts as WhatsApp notifications.
• Example: POST to /messages with template parameters for date/time.
3.6. Google Calendar
• Feature/Setting: Calendar Events API – Auto-create and invite staff to relevant calendar events for shift times.
• Example: POST to /calendars/{id}/events with "attendees" of staff emails.
3.7. Outlook Calendar
• Feature/Setting: CreateEvent API – Push shift events and reminders.
• Example: POST to /me/events with subject/body set to shift assignment.
3.8. Zoho People
• Feature/Setting: Shift Scheduling API – Auto-update shift roster, trigger notifications.
• Example: POST shift scheduling data to /api/v2/shifts.
3.9. BambooHR
• Feature/Setting: Time Off API and Employee API – Adjust schedule and inform on mobile/desktop.
• Example: Use /api/gateway.php/{domain}/v1/time_off_requests to track leave.
3.10. Freshteam
• Feature/Setting: Shift Management – Assign shifts and message via system.
• Example: Use /api/v1/shifts endpoint for automation.
3.11. Kronos
• Feature/Setting: Workforce Timekeeper API – Sync shifts, manage covers, and notify.
• Example: Use REST endpoints to update and trigger push notifications.
3.12. Deputy
• Feature/Setting: Rostering API – Automate shift creation and SMS/email alerts.
• Example: POST /api/v1/resource/roster with staff IDs.
3.13. Paycom
• Feature/Setting: Schedule Management APIs – Auto-assign shifts, send internal notices.
• Example: Create/update schedules via REST with messaging options.
3.14. ADP Workforce Now
• Feature/Setting: Time and Attendance API – Feed new shifts and trigger notifications.
• Example: Use /api/attendanceservices/v1/ to push updates and emails.
3.15. Sage HR
• Feature/Setting: Shift Scheduling Module – Automate assignment and notification.
• Example: Automation via /api/v1/shifts and /api/v1/notifications.
3.16. Workday
• Feature/Setting: Scheduling API – Auto-create shifts, use notifications via Workday inbox.
• Example: POST shift to /api/v1/shift_assignments, trigger alert.
3.17. Gusto
• Feature/Setting: Team Management – Assign and notify about shift changes automatically via integration API.
• Example: PATCH to /shifts/{shift_id} and sendapp notification.
3.18. Shiftboard
• Feature/Setting: Auto Scheduler & Notify – Assign and push out shifts via email/text.
• Example: POST roster updates to /api/shift and trigger multi-channel alerts.
3.19. Office 365 (Outlook)
• Feature/Setting: Graph API – Send calendar invites and auto-generated reminder emails.
• Example: POST calendar event to Graph /me/events, invite staff.
3.20. Monday.com
• Feature/Setting: Automation Recipes – When shift row is updated, auto-email/SMS action.
• Example: Update board item > trigger integration app to notify respective assignees.
3.21. Asana
• Feature/Setting: Custom Field – Assign shift via project task, auto-comment/tag assigned staff for notifications.
• Example: Add “shift time” field, add “@” mention in description/comment.
3.22. ClickSend
• Feature/Setting: SMS Gateway – Push shift data to send as global SMS.
• Example: POST to /v3/sms/send with mobile and body params.
Benefits
4.2. Uniform, real-time notifications drastically reduce understaffed shift risk.
4.3. Seamless adaptation to leave or emergencies via instant workflow recalibration.
4.4. Reliable audit trails and compliance with work hour regulations for F&B sector.
4.5. Improved staff satisfaction by setting transparent, predictable schedules and communication across all preferred channels.