Feedback collection after delivery or installation

Purpose

 1.1. Automate post-delivery or installation feedback collection from mattress store customers to gauge satisfaction, improve service quality, identify recurring issues, and boost review acquisition for marketing.
 1.2. Automates personalized follow-ups, capturing actionable input, ensuring rapid processing of responses, and centralizing automated data collection for continuous process improvement.
 1.3. Enables automated escalation of negative feedback and automator-triggered review invitations for positive responses.
 1.4. Reduces manual labor for staff, automating survey distribution at scale and integrating data into CRM, ticketing, and analytics platforms.

Trigger Conditions

 2.1. Automatedly triggers after delivery confirmation or post-installation status update in sales/fulfillment system.
 2.2. Automates upon marking order as “completed” or “delivered” in POS/inventory backend.
 2.3. Automation starts via scheduled delay—e.g., 2-7 days after fulfillment.
 2.4. Trigger extends to both online and in-store mattress purchases.

Platform Variants

 3.1. Twilio SMS
  • API: Programmable Messaging — automates sending feedback request texts; configured with delivery webhook to trigger SMS with custom survey link.
 3.2. SendGrid
  • API: Mail Send — automation automates personalized email feedback requests; set up with delivery completion event in backend.
 3.3. Gmail
  • API: Gmail API – automated trigger to send feedback solicitation once delivery confirmation email is sent to customer.
 3.4. Outlook 365
  • API: Mail.Send — automates dispatch of templated feedback collection emails linked to order reference.
 3.5. Google Forms
  • API: Forms.create — generates feedback forms automatically pre-filled with order info; automated link distribution.
 3.6. Microsoft Forms
  • API: Forms API — automates feedback form creation/distribution; responses automate population in Excel/CRM.
 3.7. Typeform
  • API: Responses — automates collecting and piping structured feedback into store data system.
 3.8. SurveyMonkey
  • API: Send Survey — automates batch survey deployment upon delivery event; API fetches feedback.
 3.9. HubSpot CRM
  • API: Engagements — automates logging feedback as notes/tasks; triggers automated workflows for low scores.
 3.10. Salesforce
  • API: Surveys — automates triggering and logging delivery-linked surveys, storing results in customer records.
 3.11. Mailchimp
  • API: Automations — automates segmented post-delivery feedback campaigns.
 3.12. Zendesk
  • API: Tickets — automates creation of tickets for poor feedback; responses automate notification to support.
 3.13. Freshdesk
  • API: Feedback Widget — automates triggering of feedback collection and auto-generates follow-up tasks.
 3.14. Pipedrive
  • API: Activities — automates attaching feedback prompts to deals; collects customer responses.
 3.15. ActiveCampaign
  • API: Automations — automates sending scheduled follow-ups post-delivery, mapping feedback to contact field.
 3.16. Intercom
  • API: Messages — automation sends in-app/WhatsApp feedback prompts post-fulfillment event.
 3.17. Slack
  • API: chat.postMessage — automates posting summary of collected feedback to team channels for live review.
 3.18. Google Sheets
  • API: Sheets API — automates feedback entry logging; supports automated dashboards.
 3.19. JotForm
  • API: Forms.createForm — automates custom feedback form generation and tracking responses.
 3.20. Monday.com
  • API: Create Item — automates adding feedback as board items for internal review/assignment.
 3.21. Airtable
  • API: Create Record — automates structured feedback logging and triggering automations for trends/spikes.
 3.22. WhatsApp Business
  • API: Message Templates — automates sending rich feedback requests with survey links post-delivery event.
 3.23. Shopify
  • API: Order Fulfillment Webhook + Email API — automates survey triggers on completion of online sale orders.
 3.24. Zoho CRM
  • API: Workflow Automation — automates survey sending and logs submitted feedback to customer profile.

Benefits

 4.1. Automates feedback loop, maximizing completed surveys, and accelerating customer service responsiveness.
 4.2. Automation reduces manual intervention, freeing staff for higher-value tasks.
 4.3. Automator detects dissatisfied customers, automates escalation, and enables rapid remediation.
 4.4. Automated customer data enrichment allows for data-driven decisions and trend analysis.
 4.5. Automatable process improves brand reputation with timely, consistent prompts for public reviews.
 4.6. Automation ensures every delivery/installation is followed-up, closing operational loop without human error.