Supplier performance reporting and alerts

Purpose

1.1. Automate supplier performance monitoring, reporting, and proactive alerts for airsoft retail ops.
1.2. Consolidate delivery timeliness, quality metrics, price accuracy, and communication into actionable dashboards.
1.3. Trigger internal/external alerts when performance falls outside SLA or historical trends.
1.4. Standardize and expedite recurring supplier reviews with timely, data-driven reports for procurement and backoffice.

Trigger Conditions

2.1. Import or sync new inbound delivery data, invoices, or product quality feedback.
2.2. KPI variance detected: late deliveries, incomplete shipments, or quality failures.
2.3. Scheduled period-close (weekly, monthly) to run summary performance reports.
2.4. Manual override or ad-hoc review request from staff portal.

Platform variants

3.1. Microsoft Power BI
• Feature/Setting: Scheduled data refresh & KPI dashboard; set alert on ‘Average Delivery Delay > 2 days’.
3.2. Google Sheets
• Feature/Setting: ImportRange for supplier data; install “Email Notifications for Sheets” add-on for alerts.
3.3. Slack
• Feature/Setting: Incoming Webhook for posting supplier issues to #procurement-alerts.
3.4. Twilio SMS
• Feature/Setting: Messaging API; auto-send “Supplier ABC missed on-time target” SMS to managers.
3.5. Microsoft Teams
• Feature/Setting: Automated post via Teams Connector when threshold breached.
3.6. Airtable
• Feature/Setting: Custom view filtering underperforming suppliers; configure ‘run a script’ automation.
3.7. QuickBooks Online
• Feature/Setting: Bill import API; setup webhook for flagged invoice mismatches.
3.8. Zendesk
• Feature/Setting: Trigger ticket for supplier incident reports via API v2.
3.9. Google Data Studio
• Feature/Setting: Live dashboards with data blending; set scheduled report delivery.
3.10. SendGrid
• Feature/Setting: SMTP API; auto-send supplier status summaries to procurement.
3.11. Asana
• Feature/Setting: Create task via API each time a supplier misses key metric.
3.12. Monday.com
• Feature/Setting: “Status change” automation to log/report supplier errors.
3.13. PagerDuty
• Feature/Setting: Event-triggered escalation for urgent supplier disruptions.
3.14. Salesforce
• Feature/Setting: Supplier object with workflow rules for breach notifications.
3.15. SAP ERP
• Feature/Setting: Schedule custom ABAP report and push to inbox or external API.
3.16. Trello
• Feature/Setting: Card automation on “Supplier Review” board for incidents.
3.17. Zoho Analytics
• Feature/Setting: Periodic reporting with triggers for anomalies in supplier metrics.
3.18. Mailgun
• Feature/Setting: API to deliver email alerts to specific teams/stakeholders.
3.19. HubSpot
• Feature/Setting: Workflows to assign supplier issue tickets and notify ops.
3.20. Jira Service Management
• Feature/Setting: Create/assign issue for flagged supplier performance in Ops queue.

Benefits

4.1. Realtime visibility into supplier reliability and risk with fewer manual checks.
4.2. Faster intervention and supplier accountability, reducing retail stockouts or quality lapses.
4.3. Streamlined audit trails and consistent documentation for compliance and vendor scorecards.
4.4. Enhanced decision quality for procurement leaders and improved supplier relationships.