Supplier feedback and rating collection

Purpose

1.1. Automate end-to-end collection, aggregation, and rating of supplier feedback for alcoholic beverage wholesalers from procurement, operations, and accounting.
1.2. Centralize feedback to enhance supplier performance evaluation, compliance, quality control, partnership optimization, and corrective action cycles.
1.3. Notify relevant internal stakeholders of ratings and feedback, escalate negative trends, and generate analytical reports for procurement leadership.

Trigger Conditions

2.1. Completion of purchase order delivery or invoice approval.
2.2. Periodic scheduled reviews (weekly/monthly).
2.3. Supplier self-assessment reminders.
2.4. Manual feedback submission by department leads.
2.5. Survey completion via integrated feedback links.

Platform Variants

3.1. Microsoft Teams
• Feature: Automated chat surveys — Configure adaptive card with supplier feedback questions via Teams API (sendChatMessage, createWebhook).
3.2. Google Forms
• Feature: Auto-send form via Forms API on trigger, collect & parse responses using Forms responses API.
3.3. Slack
• Feature: Interactive message posting using Slack chat.postMessage with Block Kit for feedback rating.
3.4. Twilio SMS
• Feature: Automated SMS survey using Twilio Messaging API, POST to /Messages for feedback collection.
3.5. Outlook 365
• Feature: Auto-email template sending via Microsoft Graph sendMail endpoint, parse replies for ratings.
3.6. SendGrid
• Feature: Transactional feedback emails via SendGrid v3 Mail Send API; responses to unique reply-to.
3.7. SurveyMonkey
• Feature: Launch and monitor surveys using SurveyMonkey Create Survey and Get Responses endpoints.
3.8. Typeform
• Feature: Triggered feedback forms via Typeform Create Form API, retrieve results with Get Responses.
3.9. HubSpot
• Feature: Automated feedback ticket generation using HubSpot Tickets API; send survey via CRM workflows.
3.10. Monday.com
• Feature: Create supplier feedback item via Items API, track scores in boards using Integrations API.
3.11. Salesforce
• Feature: Automate survey distribution with Survey Invitation API and aggregate ratings in supplier objects.
3.12. Zendesk
• Feature: Trigger satisfaction survey via Tickets API and scheduling follow-up based on supplier tickets.
3.13. Airtable
• Feature: New feedback record auto-creation via Base API, aggregate ratings in custom views.
3.14. Google Sheets
• Feature: Append feedback row via Sheets API, trigger Google Apps Script for alerts/reporting.
3.15. Zoho CRM
• Feature: Custom survey module using Zoho Survey API, map responses to supplier CRM fields.
3.16. DocuSign
• Feature: Temporary survey envelope using Envelopes API, collect e-signature on supplier feedback.
3.17. Freshdesk
• Feature: Supplier rating via Feedback Widget API, auto-create tickets based on negative input.
3.18. SAP Ariba
• Feature: Automate feedback request using Supplier Management API, POST feedback ratings to records.
3.19. Oracle NetSuite
• Feature: SuiteTalk SOAP API to create custom supplier feedback transactions and update records.
3.20. Notion
• Feature: Supplier feedback database entry via Notion API, assign review tasks to procurement users.
3.21. Mailchimp
• Feature: Automated survey campaign send-out using Campaigns API; log responses back to external system.
3.22. Power Automate
• Feature: Connector-based logic for feedback requests, multi-platform integration (e.g., adaptive card, mail, survey).

Benefits

4.1. Real-time, continuous supplier insight with minimal manual effort.
4.2. Structured, auditable track record for compliance and contract evaluation.
4.3. Instant alerts on negative feedback events trigger corrective action.
4.4. Seamless, cross-channel feedback reach and response capture.
4.5. Comprehensive analytics for performance improvement and supplier negotiation.