Discrepancy notification to suppliers

Purpose

1. Detect quantity, pricing, or quality discrepancies between supplier invoices and purchase orders for adult DVD inventory.

2. Automatically alert suppliers of detected mismatches for resolution.

3. Maintain compliance with procurement policies, prevent inventory issues, and ensure accurate payments.

4. Log, track, and escalate unresolved notifications for accountability.

Trigger Conditions

1. Automated matching finds a mismatch in item count, pricing, titles, or delivery dates.

2. Manual staff flagging of an invoice or shipment as discrepant.

3. Receipt of supplier document with missing or altered product details.

4. System-detected anomalies in delivery timelines or shipping addresses.

Platform Variants

1. Twilio SMS

• Feature: Send API Notification
  
• Setting: Configure SMS with discrepancy details to supplier’s registered number using POST to /Messages.
  

2. SendGrid

• Feature: Mail Send API
  
• Setting: Use /mail/send to email suppliers with attached discrepancy reports.
  

3. Slack

• Feature: Incoming Webhooks
  
• Setting: POST to supplier channel or direct message with alert JSON body.
  

4. Microsoft Teams

• Feature: Webhook Connector
  
• Setting: POST JSON discrepancy summary to supplier-specific group.
  

5. Zendesk

• Feature: Tickets API
  
• Setting: Create new ticket via /api/v2/tickets for discrepancy issue, assigning supplier as requester.
  

6. Freshdesk

• Feature: Ticket Creation API
  
• Setting: POST discrepancy details to /api/v2/tickets for supplier response tracking.
  

7. Gmail

• Feature: Gmail API – send
  
• Setting: Use users.messages.send for detailed discrepancy notification email template.
  

8. Outlook 365

• Feature: Mail.Send
  
• Setting: POST JSON discrepancy alert directly to supplier’s address.
  

9. DocuSign

• Feature: Envelope Creation
  
• Setting: Send notification for disputed invoices via templates through /v2.1/accounts/{accountId}/envelopes.
  

10. SAP Ariba

• Feature: Supplier Message API
  
• Setting: POST discrepancy events using /api/supplierCommunication endpoint.
  

11. Oracle Procurement Cloud

• Feature: Notifications API
  
• Setting: Trigger Supplier Notification with discrepancy documentation via /fscmRestApi/resources/latest/notifications.
  

12. Xero

• Feature: Create/Send In-App Messages
  
• Setting: POST message to supplier’s contact regarding alert using /api.xro/2.0/Messages.
  

13. QuickBooks Online

• Feature: Send Vendor Email
  
• Setting: POST to /v3/company/{companyId}/query for supplier contact and send preformatted email.
  

14. Zoho Books

• Feature: Vendor Notifications
  
• Setting: Send invoice discrepancy email via /api/v3/contacts/{contact_id}/email.
  

15. Shopify

• Feature: Admin API – webhook
  
• Setting: Trigger POST to suppliers on order_discrepancy webhook.
  

16. WooCommerce

• Feature: Webhooks
  
• Setting: Configure order.status webhook for discrepancy events sending POST to supplier endpoint.
  

17. Salesforce

• Feature: Outbound Messaging
  
• Setting: Use Workflow or Process Builder for outbound SOAP/XML message to supplier’s endpoint.
  

18. Monday.com

• Feature: Email Integration
  
• Setting: Automatically send email using integration recipes when column (“discrepancy flagged”) changes.
  

19. Asana

• Feature: Task Creation
  
• Setting: Auto-create task for suppliers including discrepancy details using /api/1.0/tasks.
  

20. Trello

• Feature: Card/Notification Automation
  
• Setting: Use Power-Up to auto-create card in supplier board on discrepancy event and email alert using /1/cards.
  

21. Jira Service Management

• Feature: Issue Creation API
  
• Setting: Create ticket and notify supplier with discrepancy within /rest/api/3/issue
  

22. Intercom

• Feature: Send Message API
  
• Setting: POST discrepancy alert as in-app or email message to supplier user id.
  

Benefits

1. Reduces manual processing and accelerates supplier issue resolution.

2. Ensures audit trails and documentation of all discrepancy events.

3. Minimizes inventory and billing errors, maintaining business continuity.

4. Facilitates supplier relationship management through prompt communication.

5. Scalable across multiple suppliers and communication preferences.