Receive notifications for delayed or missing deliveries

Purpose

1.1. Instantly alert management and staff when supplier deliveries are delayed or missing.
1.2. Minimize ingredient shortages, prevent menu disruptions, and maintain service quality by clarifying and escalating supplier-side failures.
1.3. Enable proactive supplier communication, rapid contingency planning, and transparent issue tracking.
1.4. Integrate real-time supplier data to automate intervention, reduce manual monitoring, and ensure supply chain continuity.

Trigger Conditions

2.1. Supplier confirms delay or fails to mark delivery on inventory system by expected time.
2.2. No shipment progress or tracking update via logistics API within predefined time frame.
2.3. Manual entry or barcode scan not performed by kitchen staff upon scheduled delivery slots.
2.4. Exception log or error response received from supplier/order management platform.
2.5. Inventory threshold falls below minimum after absence of delivery event.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use "Messages API" to send text alerts to store manager and chef; sample: POST to /Messages with delayed_delivery trigger.
3.2. SendGrid
• Feature/Setting: Use "Mail Send" endpoint to notify all restaurant stakeholders; configure template for delivery failure.
3.3. Slack
• Feature/Setting: Use "Incoming Webhooks" to post in #inventory-alerts; webhook URL with JSON payload for delivery issues.
3.4. Microsoft Teams
• Feature/Setting: Use "Connector for Incoming Webhook" in designated channel to alert procurement and kitchen.
3.5. PagerDuty
• Feature/Setting: Use "Events API v2" to trigger escalation policies for supply chain interruptions.
3.6. Discord
• Feature/Setting: Configure "Webhook" to notify specific roles on Japanese cuisine team.
3.7. Google Chat
• Feature/Setting: "Incoming Webhook" to send automated card messages to procurement chat space.
3.8. WhatsApp Business API
• Feature/Setting: "Messages" endpoint to deliver direct alerts, using supplier contact lists.
3.9. Telegram
• Feature/Setting: Use "Bot API SendMessage" to notify private chef/management groups.
3.10. Zendesk
• Feature/Setting: "Tickets API" to generate incident tickets and escalate delayed delivery cases.
3.11. Opsgenie
• Feature/Setting: "Alert API" to push incidents to restaurant operations team.
3.12. ServiceNow
• Feature/Setting: "Table API" to log and route supply issues as tasks or incidents.
3.13. Jira
• Feature/Setting: "REST API" to create and flag issues in supply delivery project board.
3.14. Salesforce
• Feature/Setting: "REST API" to log supplier case and trigger workflow to procurement lead.
3.15. Freshdesk
• Feature/Setting: "Create Ticket API" to notify supplier relations desk instantly.
3.16. Outlook
• Feature/Setting: "Send Mail API" for immediate internal email notifications.
3.17. Gmail
• Feature/Setting: "Gmail API Send" to forward alerts to operations and kitchen teams.
3.18. Monday.com
• Feature/Setting: Use "Create Item" endpoint in inventory management board, flagging late deliveries.
3.19. Trello
• Feature/Setting: "Cards API" to add delayed delivery card on Supplier Auto-Review board.
3.20. Asana
• Feature/Setting: "Tasks API" to assign delayed delivery task to purchasing manager.
3.21. Shopify
• Feature/Setting: "Order API" webhook to flag unfulfilled purchase orders for kitchen supplies.
3.22. SAP Business One
• Feature/Setting: "Service Layer API" to generate journal entry and tag incident.
3.23. Oracle NetSuite
• Feature/Setting: "RESTlet" to create and route supply delivery alerts.

Benefits

4.1. Real-time actionable alerts eliminate manual oversight, accelerating response to supplier issues.
4.2. Multichannel notifications guarantee critical events reach stakeholders via their preferred platform.
4.3. Automated escalation improves supplier accountability and inventory resilience.
4.4. Reduces waste and revenue loss due to missed or late deliveries.
4.5. Centralizes issue tracking for future analytics and continuous supply chain improvement.