Supplier performance reporting and alerts for SLA violations

Purpose

1.1. Automate supplier performance tracking by monitoring KPIs, delivery timelines, and quality for contact lens suppliers.
1.2. Ensure automated detection of SLA violations (late shipments, quality failures, inaccurate quantities) in wholesale contact lenses procurement.
1.3. Generate automated supplier compliance reports for management review and continuous improvement.
1.4. Automatedly alert relevant teams via multiple channels when SLA violations are detected, enabling fast corrective action.
1.5. Enable data-driven insights and automatable reporting using historical trends, enhancing supplier negotiations and risk management.

Trigger Conditions

2.1. Automated data ingest from ERP/inventory systems indicating new supplier delivery or inventory event.
2.2. Automated detection of delivery dates/quantities/quality outside SLA thresholds.
2.3. Manual QA input or system integration feeding failure indicators.
2.4. Scheduled automated performance reporting at defined intervals (daily, weekly, monthly).
2.5. Automated receipt of supplier acknowledgement or exception notifications.

Platform Variants

3.1. Microsoft Power Automate:
- Function: Trigger flow on new delivery records in Dynamics/ERP; Automated alert email/action using Outlook connector.
3.2. Zapier:
- Feature: Connect inventory spreadsheet to email/SMS/webhook alert on SLA violation rows.
3.3. Make (Integromat):
- Module: Scenario with Google Sheets + webhook integration for automated escalations.
3.4. Twilio SMS:
- Feature: Automated SMS alert via Messages API on breach detection; e.g., POST to /Messages.
3.5. SendGrid:
- Setting: Automated email alerts using transactional send API on detected SLA failures.
3.6. Slack:
- Setting: Automated message in #supplier-alerts channel via Incoming Webhooks.
3.7. AWS Lambda:
- Function: Script automating SLA logic, invoking email/SMS/Slack alerts.
3.8. Google Apps Script:
- Feature: Automated monitoring in Google Sheets with MailApp/sendSms triggers.
3.9. ServiceNow:
- Module: Automated Incident creation with SLA breach table integration.
3.10. Salesforce Flow:
- Setting: Automated process builder for supplier object to flag and escalate violations.
3.11. Jira Automation:
- Rule: Automated issue creation in supplier ticketing on SLA breach detection.
3.12. Pipedream:
- Workflow: Automation integrating supplier API and sending alerts/creating tickets.
3.13. Monday.com Automations:
- Automation: Automated item status change triggers SLA warning pulses.
3.14. PagerDuty:
- Integration: Automated incident on detected supplier breach via Events API.
3.15. Notion API:
- Automated update to supplier databases/page comments on violation found.
3.16. AirTable Automations:
- Script: Slack/email alerts when SLA column triggers.
3.17. HubSpot Workflows:
- Workflow: Automate task or email notification when supplier record conditions fail.
3.18. Oracle Integration Cloud:
- Integration: Automated process with ERP feeding alerts via native connectors.
3.19. Smartsheet Automation:
- Workflow: SLA breach triggers alert row and sends notification.
3.20. Freshdesk Automations:
- Rule: On supplier ticket update, triggers workflow and notification if SLA is violated.
3.21. Power BI Data Alerts:
- Feature: Automated data-driven alerts via dashboards monitoring supplier metrics.
3.22. Teams Connector:
- Action: Automate Teams channel or direct-user alert when violation detected.

Benefits

4.1. Real-time automated alerts reduce response time to SLA violations.
4.2. Automated compliance reports save labor and increase auditing transparency.
4.3. Automating supplier tracking facilitates proactive risk management and supplier accountability.
4.4. Automation ensures consistency/repeatability in wholesale optical contact lens supplier management.
4.5. Automated escalation limits business disruption, directly impacting operational reliability and customer satisfaction.