Supplier & Partner ManagementPurpose
1. Automate the full lifecycle of dispute ticketing and resolution between pharmacies and suppliers, from initiation and tracking to closure and supplier notification.
2. Purpose includes automated identification of order discrepancies, automated ticket assignment, automated notifications to stakeholders, automated communication management, and automated SLA enforcement for homeopathic pharmacy supplier relationships.
3. Designed to automate cross-channel dispute raising, automatically capture supporting documentation, automate escalation, and provide automated analytics for performance improvement.
Trigger Conditions
1. Automated detection of delivery mismatches via inventory APIs.
2. Receipt of damaged/expired homeopathic medication detected by barcode scanning systems.
3. Supplier invoice discrepancies identified in automated accounting sync.
4. Manual escalation via an automated supplier portal form.
5. Automated contract breach identified by workflow rules.
6. Automator triggers from exceeding ticket SLA time.
7. Automatedly parsed supplier communication with flagged keywords.
Platform Variants
1. Salesforce Service Cloud
- Feature/Setting: Case Management API; automates ticket generation on event trigger.
2. Zendesk
- Feature/Setting: Ticketing API; automates dispute capture and automated agent assignment.
3. Freshdesk
- Feature/Setting: Webhooks for automated escalation and notification flows.
4. Microsoft Dynamics 365
- Feature/Setting: Power Automate with Cases; automate dispute entry and workflow routing.
5. ServiceNow
- Feature/Setting: Incident Table APIs; automates ticket creation and workflow progression.
6. Jira Service Management
- Feature/Setting: REST API for automated ticket synchronization from enterprise resource planning (ERP) systems.
7. Twilio
- Feature/Setting: SMS API; automates supplier notification and dispute status updates.
8. Slack
- Feature/Setting: Incoming Webhooks; automates internal alerting to dispute owners.
9. Gmail
- Feature/Setting: API for automated supplier notification and receipt of evidence attachments.
10. DocuSign
- Feature/Setting: eSignature API for automated approval and resolution confirmation.
11. Google Sheets
- Feature/Setting: API for automated ticket logging and report generation.
12. Power BI
- Feature/Setting: Automated data connectors for dispute analytics dashboards.
13. HubSpot Service Hub
- Feature/Setting: Ticket API; automates intake from supplier complaints.
14. QuickBooks
- Feature/Setting: API for automated invoice discrepancy matching.
15. SAP Business One
- Feature/Setting: Service Layer APIs; automate dispute creation on logistic integration.
16. Oracle NetSuite
- Feature/Setting: SuiteTalk API for automated ticket records linked to vendor files.
17. Asana
- Feature/Setting: API for automated task reminders during dispute escalation.
18. Monday.com
- Feature/Setting: API for automated visual board creation for dispute tracking.
19. Dropbox
- Feature/Setting: Automated file request and retrieval for evidence in ticket.
20. SendGrid
- Feature/Setting: SMTP API for automated supplier email notifications.
Benefits
1. Automated reduction in human error during dispute logging and follow-ups.
2. Speeds up resolution time using automation to assign and escalate tickets.
3. Centralizes all dispute data using automation for audit and compliance reporting.
4. Automates SLA monitoring, reducing penalty risks for delayed dispute closure.
5. Provides automated analytics for supplier performance and dispute trends.
6. Automates supplier notification, ensuring timely response and resolution.
7. Frees staff for clinical value-add tasks by automating administrative workflows.
8. Automatable triggers enable fast adaptability to changing dispute scenarios.
9. Automates communication logs and archiving for legal and regulatory compliance.
10. Enhances supplier relationship with transparency and automated updates.