Supplier feedback request after order completion

Purpose

1.1. Automatically request supplier feedback after every order is completed, ensuring ongoing quality improvement and supplier relationship optimization.
1.2. Collect standardized, timely feedback without manual intervention, feeding results into procurement analytics, supplier scorecards, and compliance audits.
1.3. Support actionable insights by integrating feedback into decisions on reordering, negotiation, and supply chain adjustments.

Trigger Conditions

2.1. New order status updated to "Completed" in ERP, eCommerce, or POS system.
2.2. Receipt of delivery confirmed and supplier marked as fulfilled in procurement dashboard.
2.3. Absence of existing feedback entry for this order in the supplier database.
2.4. Supplier contact data available and validated.

Platform Variants

3.1. Twilio SMS
• Feature: API endpoint for SendMessage; configure automated message to supplier’s phone with order ID.
3.2. SendGrid
• Feature: /mail/send API; auto-send templated feedback form via email after order marked complete.
3.3. Mailgun
• Feature: Messages API; dispatch HTML survey link upon order status update event.
3.4. Slack
• Feature: Incoming Webhooks; push feedback request to supplier’s dedicated Slack channel.
3.5. Microsoft Teams
• Feature: Outgoing Webhooks; deliver adaptive card survey to supplier Teams group.
3.6. WhatsApp Business API
• Feature: Message API; send pre-approved feedback prompt template post-fulfillment.
3.7. HubSpot
• Feature: Workflows & Email Automation; automatic feedback workflow on deal “Completed” stage.
3.8. Salesforce
• Feature: Process Builder; trigger email survey to supplier contact on Order Completed event.
3.9. Zendesk
• Feature: Triggers; auto-create support ticket requesting feedback after order closure.
3.10. Google Forms
• Feature: Forms API; prefill form, generate share link, and email to supplier automatically.
3.11. Typeform
• Feature: Webhooks with auto-email; ping supplier with survey upon order update.
3.12. SurveyMonkey
• Feature: API /collectors/email; deploy survey based on order completion webhook.
3.13. Airtable
• Feature: Automations; upon order record status change, email form via integration apps.
3.14. Monday.com
• Feature: Automations; trigger email or in-app notification to supplier contact field.
3.15. Asana
• Feature: Rules & Custom Fields; add a feedback task and send survey to email on completion.
3.16. Trello
• Feature: Automation/Butler; email prompt and checklist for supplier feedback after move to “Done.”
3.17. Zoho CRM
• Feature: Workflow Rules; send email or SMS via integrated provider on Deal/Order closure.
3.18. Pipedrive
• Feature: Automation; send feedback request email to linked supplier contact at “Won” stage.
3.19. Freshdesk
• Feature: Automations; post-completion, dispatch feedback ticket or email survey link.
3.20. Shopify
• Feature: Flow App Automation; after order fulfillment mark, email supplier feedback request.
3.21. WooCommerce
• Feature: Order status hooks + email action; send supplier survey URL post-completion.
3.22. QuickBooks
• Feature: Workflow automation via app integrations; send feedback survey on paid invoice.
3.23. Microsoft Power Automate
• Feature: Trigger on order completion in Excel, Dynamics, or SharePoint then dispatch feedback survey.
3.24. Zapier
• Feature: Multi-platform trigger automation; order completion triggers feedback email or SMS.
3.25. Google Workspace
• Feature: Apps Script; on Sheet order update, auto-email feedback form to supplier.

Benefits

4.1. Zero manual follow-up — instant, automated outreach after every order event.
4.2. Uniform feedback format for streamlined supplier evaluation and scoring.
4.3. Accelerated feedback cycles enable rapid issue resolution.
4.4. Enhanced supplier engagement strengthens sourcing partnerships.
4.5. Data flows directly into analytics, audit, and compliance workflows.
4.6. Minimizes feedback delays and information gaps for procurement teams.
4.7. Scalable to thousands of orders and complex supplier portfolios.