Supplier performance metric tracking and alerts

Purpose

1.1. Continuously monitor supplier KPIs (on-time delivery, defect rates, price changes) for Acrylic Supplies retail, alerting relevant teams of deviations from SLA-defined thresholds.
1.2. Capture exceptions and trend shifts, enabling data-driven negotiations, compliance checks, and prompt action to mitigate supply disruption risks.
1.3. Aggregate supplier performance data for monthly or real-time reporting, benchmarking, and improvement plans across the procurement function.

Trigger Conditions

2.1. New supplier shipment logged or PO closed in ERP/procurement system.
2.2. Supplier invoice processed or payment issued.
2.3. External data update in quality assurance (e.g., failed inspection, returns).
2.4. Scheduled interval (e.g., daily, weekly) for performance summary pulls.
2.5. Business rules met (e.g., defective products >3%, late shipments >2 events/mo).

Platform Variants

3.1. SAP S/4HANA
• Configure: API_SRV_PURCHASEORDER_GETLIST to fetch open/closed POs and BAPI_INCOMINGINVOICE_GETLIST for invoice events.

3.2. Oracle NetSuite
• Configure: RESTlet for "PurchaseOrder" and "VendorPerformance" endpoints to pull relevant records and KPIs.

3.3. Microsoft Dynamics 365
• Configure: Business Events for “Purchase Order Received” and “Vendor Rating Changed,” integrate via Flow API.

3.4. Coupa
• Configure: API endpoint /suppliers/metrics/alerts for threshold triggers on supplier-specific KPIs.

3.5. QuickBooks Online
• Configure: Webhook on “Bill Created” tied to supplier; use Reports API to extract aging and late payment incidents.

3.6. Xero
• Configure: GET /invoices and webhook on “Contact Change” for supplier-specific transaction changes.

3.7. Smartsheet
• Configure: Alert rules on changes/rows in procurement Sheets with “supplier score” fields.

3.8. Google Sheets
• Configure: App Script trigger “onEdit” of performance/scorecard tab, firing HTTP POST on anomalies.

3.9. Airtable
• Configure: Automation triggered on Supplier Performance Table threshold crossing, webhook POST.

3.10. Slack
• Configure: Incoming Webhook to alert channel when predefined metric threshold met or breached.

3.11. Microsoft Teams
• Configure: Power Automate Flow using “When a HTTP request is received” to deliver card alerts.

3.12. Twilio SMS
• Configure: Messaging API send SMS to procurement lead on critical metric breach.

3.13. SendGrid
• Configure: Email API for detailed supplier performance alert mailings with embedded metrics.

3.14. PagerDuty
• Configure: Event API v2 trigger for vendor issue escalation workflow on serious SLA breach.

3.15. ServiceNow
• Configure: Scripted REST for incident creation on repeated supplier deviation cases.

3.16. Jira Service Management
• Configure: Webhook to auto-open issue when supplier KPIs deviate beyond set parameters.

3.17. Power BI
• Configure: Data refresh event on supplier KPI dashboard, with conditional alert email.

3.18. Tableau
• Configure: Alert schedule for supplier metric dashboard exceeding thresholds.

3.19. Monday.com
• Configure: Automations with “if column changes and value is X” trigger to notify stakeholders.

3.20. Zoho Creator
• Configure: Record rule script to alert or escalate when supplier fields pass trigger value.

3.21. Trello
• Configure: Butler rule for new card/label when adverse supplier event reported.

3.22. Asana
• Configure: Rule for auto-task creation and comment if supplier metric underperforms for set time.

3.23. Zapier
• Configure: Multi-step zap for souring platforms—trigger on new supplier data, filter, notify.

Benefits

4.1. Eliminates manual KPI tracking, improving speed and reducing errors in supplier assessment.
4.2. Enables real-time response to supply chain issues, minimizing operational risks.
4.3. Standardizes vendor assessment with automated, transparent records.
4.4. Supports data-driven supplier improvement, negotiation, and risk mitigation strategies.