Real-time supplier performance tracking

**Purpose**

1.1. Enable ongoing, automated monitoring of each supplier’s key performance indicators (KPIs) (e.g., delivery timeliness, order accuracy, quality compliance, cost fluctuation, contract adherence) for agricultural product wholesalers.
1.2. Provide real-time alerts on deviations from procurement standards or agreed-upon SLAs, giving stakeholders up-to-date insights and reducing manual oversight cycles.
1.3. Aggregate and present supplier data from diverse channels (ERP, emails, APIs, logistics platforms) into actionable dashboards for procurement and quality control teams.
1.4. Support continuous supplier evaluation, benchmarking, and facilitate fast corrective actions or escalation procedures when performance degrades.

**Trigger Conditions**

2.1. Reception of new supplier data via API, email, SFTP, or direct input.
2.2. Scheduled polling of ERP or warehouse databases for updated delivery or inspection records.
2.3. Exception events — missed deliveries, quantity/quality mismatches, price increase flags, late shipment updates, or triggered threshold rules in reports.
2.4. Administrative review actions (e.g., new supplier onboarding or correction submission).
2.5. Third-party system webhook for external quality audits or compliance alerts.

**Platform Variants**

3.1. SAP ERP
- Function/API: OData Services for supplier delivery and purchase order extraction; configure periodic GET requests on purchaseOrders and deliveryNotes endpoints.
3.2. Oracle Procurement Cloud
- Function/API: REST API endpoint “/suppliers” for supplier status updates and “/purchaseOrders” for performance KPIs.
3.3. Microsoft Dynamics 365
- Function/API: Data Export Service for scheduled delivery of supplier performance data to external dashboards.
3.4. Salesforce
- Function/API: Supplier Objects & Flow Triggers; configure Process Builder for API-call trigger when Supplier Satisfaction falls below a threshold.
3.5. NetSuite
- Function/API: SuiteTalk Web Service — schedule extraction of Supplier KPIs using Purchase Order and Item Receipt objects.
3.6. Coupa
- Function/API: Real-Time API for “Supplier Performance” endpoint; configure webhook for incident/issue reporting.
3.7. Workday
- Function/API: Procurement API, GET “/suppliers” and “/supplierInvoices” for performance metrics.
3.8. SAP Ariba
- Function/API: Supplier Performance API; configure rule-driven triggers on quality incident events or quarterly KPI upload.
3.9. Zoho Creator
- Feature/Setting: Custom workflow using Zoho APIs; trigger on “Supplier Evaluation” form submission.
3.10. Smartsheet
- Feature/Setting: Automated workflows; set up row-level change triggers for supplier KPI sheets, send alerts when thresholds are breached.
3.11. Google Sheets
- Feature/Setting: Apps Script; poll supplier data sources, trigger script on sheet update to analyze and notify on KPIs.
3.12. Airtable
- Feature/Setting: Automations; monitor KPI fields and trigger messages or webhooks on issue detection.
3.13. Twilio
- Feature/Setting: Programmable Messaging; set SMS triggers to procurement team for critical supply chain exceptions.
3.14. Slack
- Feature/Setting: Incoming Webhooks; real-time team notifications on supplier incidents or exceptional deliveries.
3.15. SendGrid
- Feature/Setting: Transactional Mail API; send automated email alerts to managers upon supplier threshold breach.
3.16. Power BI
- Function/API: REST API data push; auto-refresh dashboards from tracked supplier performance sources.
3.17. Tableau
- Function/API: Web Data Connector for real-time supplier incident data feed integration and auto-refresh.
3.18. IBM Sterling Supply Chain
- Function/API: Event-based supplier alerting via REST Services configuration.
3.19. Monday.com
- Feature/Setting: Automation recipes; set up “when column changes” for KPI tracking, notify specific users.
3.20. Microsoft Teams
- Feature/Setting: Bot Framework; configure alerts for procurement and QA teams when supplier outlier detected.
3.21. ServiceNow
- Function/API: Business Rules and REST API; auto-create incident tickets for supplier performance anomalies.
3.22. Asana
- Feature/Setting: Rule-based automation; create tasks for cross-team review of poor performance events.

**Benefits**

4.1. Provides instant visibility on supplier reliability and risk to procurement, inventory, and QA teams.
4.2. Minimizes manual tracking, accelerating decision-making and corrective action.
4.3. Reduces incidence of supply chain disruption and out-of-stock scenarios.
4.4. Supports evidence-based supplier negotiation and contract management.
4.5. Creates audit trails for compliance, certification, and regulatory requirements.
4.6. Enables granular benchmarking to identify best/worst performing suppliers dynamically.