Supplier feedback request automation after delivery

Purpose

 1.1. Enables automated supplier feedback requests post-delivery, automating supplier follow-up and collecting performance data for continuous improvement in military surplus procurement.
 1.2. Streamlines, automates, and formalizes how army & navy surplus shops evaluate suppliers automatically for service quality, timeliness, and accuracy, supporting vendor rating automation and compliance tracking.
 1.3. Minimizes manual effort, increases automation reliability, ensures every supplier receives an automated request, and enforces standardized feedback criteria.

Trigger Conditions

 2.1. Automatedly triggers after a delivery is marked "received" or "fulfilled" in ERP, inventory, or procurement system.
 2.2. Optionally automates upon receiving signed delivery documentation or automatically detected status change.
 2.3. Additional automation triggers can include automated threshold checks for specific products or batch deliveries.

Platform Variants

 3.1. Twilio SMS
  • Feature: Automate message send via Programmable Messaging API (POST /Messages) to supplier's mobile on delivery confirmation.
 3.2. SendGrid
  • Feature: Automates transactional email feedback request using Mail Send API (POST /mail/send) with template for supplier evaluation.
 3.3. Slack
  • Feature: Automated SlackBot sends a direct message to supplier account (chat.postMessage) requesting completion of feedback form.
 3.4. Microsoft Teams
  • Feature: Automates adaptive card delivery via Teams Incoming Webhook for supplier feedback entry.
 3.5. Gmail
  • Feature: Automates draft/send feedback email (Gmail API: users.messages.send) triggered by completed delivery.
 3.6. Outlook 365
  • Feature: Automated feedback request via Graph API (POST /me/sendMail), with pre-formatted supplier evaluation template.
 3.7. Google Forms
  • Feature: Automates the creation/distribution of Google Form links (Forms API: forms.responses.create) for supplier responses.
 3.8. Typeform
  • Feature: Automates the invitation to feedback forms via Typeform Responses API, collecting structured feedback.
 3.9. Zoho CRM
  • Feature: Automatically creates a follow-up task and sends feedback form using Zoho CRM Automations (custom functions).
 3.10. Salesforce
  • Feature: Automates feedback request workflow using Process Builder or Flow to email suppliers post-delivery.
 3.11. SAP Business One
  • Feature: Automates posting an activity/task using Service Layer (POST /Activities) for each supplier after receipt.
 3.12. QuickBooks Online
  • Feature: Automates an email to supplier via QuickBooks API (SendMessages endpoint) post-purchase order fulfillment.
 3.13. Monday.com
  • Feature: Automates feedback item creation and notification using Monday API when status changes to "delivered".
 3.14. Asana
  • Feature: Automates the creation of a new task or comment with feedback form link using Asana API (POST /tasks/{task_gid}/stories).
 3.15. Jira Service Management
  • Feature: Automates feedback ticket for supplier via Jira REST API (POST /rest/api/3/issue) on delivery event.
 3.16. DocuSign
  • Feature: Automatically sends signed feedback form via DocuSign API (POST /envelopes) for supplier digital signature/ acknowledgment.
 3.17. SurveyMonkey
  • Feature: Automates sending a feedback survey via SurveyMonkey API (POST /surveys/{id}/collectors) after delivery event.
 3.18. HubSpot
  • Feature: CRM workflow automates feedback email with HubSpot Workflows/Email API after marking delivery completed.
 3.19. Trello
  • Feature: Automatically creates a card in "Supplier Feedback" list using Trello API (POST /1/cards) and assigns for tracking.
 3.20. Airtable
  • Feature: Automates record creation with feedback field and supplier info using Airtable API (POST /v0/{baseId}/{tableName}/) post-delivery.
 3.21. Zapier
  • Feature: Automates event-driven feedback sequence by connecting procurement app with preferred feedback/survey channels.
 3.22. Discord
  • Feature: Uses bot to automate direct message (POST /channels/{channel.id}/messages) with feedback form/link for suppliers connected via Discord.

Benefits

 4.1. Centralized automation ensures no supplier is missed, automates consistent feedback collection, and enhances vendor management processes.
 4.2. Automates performance tracking for compliance and improvement, reducing manual follow-ups and error risk.
 4.3. Enhances supplier relationship management through automated, timely, and structured feedback requests.
 4.4. Automating this process supports measurable procurement quality improvements and faster issue resolution.
 4.5. Scales automatically with business growth, ensuring reliable supplier evaluation automation as delivery volume increases.