Notification of delayed or missing deliveries

Purpose

1. Automate instant notification of delayed or missing deliveries for orchid growers to minimize losses, ensure efficient supply chain management, meet customer expectations, and support rapid incident response.

2. The automation monitors shipment schedules, checks real-time carrier/status data, and triggers alerts when expected arrivals are not met or delivery updates indicate at-risk consignments.

3. Reduces manual tracking effort, ensures all stakeholders are aware of disruptions, and automates escalation procedures for sustained issues.

Trigger Conditions

1. Delivery not marked as received after a set ETA from transport provider or internal ERP.

2. Tracking data from courier API signals delay or exception status.

3. Warehouse/receiving department fails to confirm goods-in within defined SLA.

4. Supplier/manufacturer emails flagged as ‘shipment issue’ or ‘backorder’.

5. Workflow timer expiry—automator triggers when no update received.

Platform Variants

1. Twilio SMS

• Feature/Setting: Use Messaging API to automate SMS alerts to designated supply chain managers; configure with phone numbers and delivery message templates.
  

2. SendGrid

• Feature/Setting: Automate transactional email notifications; set up Dynamic Templates and Single Send API to recipients on delay trigger.
  

3. Slack

• Feature/Setting: Utilize Incoming Webhooks or Slack API—automated channel or DM notifications for logistics and procurement teams.
  

4. Microsoft Teams

• Feature/Setting: Configure Teams Bots/Connectors to send automated adaptive card alerts to channels; include action buttons for response.
  

5. PagerDuty

• Feature/Setting: Use Event API to automate incident trigger/notification for delivery issues; route escalations based on urgency.
  

6. WhatsApp Business API

• Feature/Setting: Automate WhatsApp message dispatch to supplier/manager for delay notifications; use pre-approved message templates.
  

7. Outlook Email (Microsoft Graph API)

• Feature/Setting: Automate email notification routine with targeted HTML messages, using automated scheduling and conditional logic.
  

8. SAP ERP

• Feature/Setting: Configure automated workflows in SAP Business Workflow or SAP Cloud Platform Workflow for triggering internal alerts.
  

9. Oracle SCM Cloud

• Feature/Setting: Use Alerts and Notifications framework—automate shipment delay alerts leveraging REST APIs.
  

10. Salesforce

• Feature/Setting: Automate notifications with Process Builder or Flow Builder; use Salesforce Connect for external shipment status integration.
  

11. Zoho Mail

• Feature/Setting: Configure automated rule-based emails using Zoho Mail API or Zoho Flow for shipment anomalies.
  

12. Google Chat

• Feature/Setting: Use Incoming Webhooks or Chat API to automate delivery alerts to operation teams’ rooms.
  

13. Trello

• Feature/Setting: Use the Trello API or Butler automation to generate automated cards for delayed deliveries in supply chain boards.
  

14. Monday.com

• Feature/Setting: Automate creation of tagged items/tasks on boards using the Automations Center and notification recipes.
  

15. Asana

• Feature/Setting: Trigger automated task creation and assign to responsible team member when delivery issue is detected.
  

16. Zendesk

• Feature/Setting: Use Triggers/Automations to automatically open support tickets for investigation on logistics incidents.
  

17. ShipStation

• Feature/Setting: Enable automated alerts for delayed shipments using ShipStation API webhooks.
  

18. Shopify

• Feature/Setting: Establish notification flows via Shopify Flow or webhook triggers for store-managed orchid orders.
  

19. Mailgun

• Feature/Setting: Send automated email using the Messages API with custom status/delay messages.
  

20. Airtable

• Feature/Setting: Automate creation of records and email notifications using Airtable Automations for tracking delivery issues.
  

21. HubSpot

• Feature/Setting: Use Workflows to automate follow-up emails and internal notifications for supply chain delays.
  

22. Freshdesk

• Feature/Setting: Automate ticket creation and notifications for missed shipments via Freshdesk Automations.
  

23. Smartsheet

• Feature/Setting: Use automated alerts and actions for late deliveries; integrate with forms for real-time confirmations.
  

Benefits

1. Automates detection and escalation of supply chain incidents, reducing manual tracking.

2. Ensures stakeholders are notified automatically and rapidly, improving response times.

3. Automator-initiated communications streamline problem-solving and containment of disruptions in the horticulture logistics process.

4. Automatedly maintains accountability and transparency throughout the delivery pipeline.

5. Automation reduces supply chain disruptions impact, saving costs and strengthening customer trust.