Supplier delivery follow-up reminders

Purpose

1.1. Automate and standardize reminders for supplier deliveries to ensure timely inventory restocking and minimize production delays.
1.2. Reduce manual intervention in follow-ups with suppliers, increasing efficiency and traceability.
1.3. Integrate reminder notifications into supply management workflows, including escalation for overdue deliveries.
1.4. Centralize and document supplier responses and actions for audit, compliance, and performance tracking.

Trigger Conditions

2.1. Supplier delivery deadline is approaching within a defined time window (e.g., 72/48/24 hours before ETA).
2.2. Supplier status remains “Awaiting Shipment” or “Not Confirmed”.
2.3. No update or upload of shipping documents by cut-off time.
2.4. Manual override by supply chain team for high-priority orders.
2.5. Escalation trigger when delivery date is passed without confirmation or delivery.

Platform variants

3.1. Twilio
• Feature/Setting: Use Programmable SMS API to send scheduled SMS reminders to supplier contacts.
• Sample: Configure SMS body and triggers based on ERP delivery schedules.

3.2. SendGrid
• Feature/Setting: Use Transactional Email API to dispatch reminder emails with PO reference and urgent flag.
• Sample: Dynamic template with supplier and order variables.

3.3. Slack
• Feature/Setting: Use Incoming Webhooks to post supplier follow-up reminders in procurement channels.
• Sample: Configure message formatting and tagging responsible users.

3.4. Microsoft Teams
• Feature/Setting: Use Teams API or Logic App connector to send card reminders to relevant teams.
• Sample: Adaptive Card showing supplier, PO, ETA, and action buttons.

3.5. WhatsApp Business API
• Feature/Setting: Automate message reminders directly to supplier WhatsApp accounts.
• Sample: Template messages approved through WhatsApp.

3.6. SAP ERP
• Feature/Setting: SAP Business Workflow to trigger automatic supplier reminders within MM module.
• Sample: Assign workflow events to delivery schedule lines.

3.7. Oracle Fusion Cloud
• Feature/Setting: Use Supply Chain Orchestration API to flag late deliveries and send automated notifications.
• Sample: Orchestration rules for triggering messages.

3.8. Salesforce
• Feature/Setting: Process Builder/Flow to automate supplier follow-up tasks and emails.
• Sample: Trigger on “Expected Delivery Date” on Supplier Orders.

3.9. HubSpot
• Feature/Setting: Use Workflow Automation to email or SMS suppliers before deadlines.
• Sample: Webhook notification when supplier delivery date is near.

3.10. Google Workspace
• Feature/Setting: Google Calendar API to create event reminders, Gmail API to email suppliers.
• Sample: Automated calendar invite/reminder for supplier deadlines.

3.11. Zoho Inventory
• Feature/Setting: Automated email reminders using function scripts in workflows.
• Sample: Conditional reminders set for delayed supplier deliveries.

3.12. Monday.com
• Feature/Setting: Automations to notify supplier contacts for late/missing updates.
• Sample: Email/SMS integration with column-based triggers.

3.13. Airtable
• Feature/Setting: Automations to send custom emails/SMS via integrations on delivery status update.
• Sample: Scheduled “reminder” scenario when ETA date is near.

3.14. Mailgun
• Feature/Setting: Transactional Email API to craft and send supplier reminders.
• Sample: Dynamic templates with order context.

3.15. Trello
• Feature/Setting: Use Butler automation to create cards/alerts for supplier follow-ups and escalate by due date.
• Sample: Scheduled checklist with automatic comments if overdue.

3.16. Asana
• Feature/Setting: Rule-triggered tasks or messages to supplier reps upon pending deliveries.
• Sample: Task assignment and deadline notification in Asana inbox.

3.17. Freshdesk
• Feature/Setting: Automated ticket creation and notifications for missed or critical delivery events.
• Sample: SLA reminders sent to supplier email or SMS.

3.18. Pipedrive
• Feature/Setting: Workflow Automation to notify and track supplier confirmations.
• Sample: Email reminders tied to delivery stage in Pipedrive.

3.19. Odoo
• Feature/Setting: Automated Actions to email or message supplier on delayed delivery status in Inventory module.
• Sample: Triggered by field “Delivery Date” comparison.

3.20. ClickSend
• Feature/Setting: Bulk SMS gateway integration to mass-send SMS reminders to supplier contact lists.
• Sample: Scheduled campaign triggered by inventory data.

3.21. Microsoft Outlook/Exchange
• Feature/Setting: Automated mail merge reminder for supplier contacts at set intervals.
• Sample: Calendar-based recurring reminders.

3.22. Intercom
• Feature/Setting: Message automation to reach supplier contacts via chat or email before the due date.
• Sample: Sequential message campaign based on urgency.

3.23. BambooHR
• Feature/Setting: Workflow reminders to supply chain managers for supplier follow-up tasks.
• Sample: Automated task alerts assigned by delivery pipeline.

3.24. Jira
• Feature/Setting: Automation rules to create and escalate supplier follow-up issues.
• Sample: Status-based triggers for overdue supplier tasks.

Benefits

4.1. Reduces manual effort and ensures timely supplier communication.
4.2. Decreases late deliveries and production interruptions.
4.3. Centralizes follow-up documentation for compliance.
4.4. Escalates risks proactively to management.
4.5. Improves supplier accountability with traceable communications.