Real-time shipment status notifications

Purpose

1.1. Instantly inform buyers, logistics staff, and partners of shipment stages—dispatch, in-transit, delayed, out-for-delivery, delivered, exceptions, and returns.
1.2. Ensure transparency, reduce manual calls/emails, and minimize delivery uncertainties for stakeholders in aerated drink wholesale supply chain.
1.3. Support real-time decision-making for delivery rerouting, resource planning, and exception handling.

Trigger Conditions

2.1. New shipment creation in the order or ERP system.
2.2. Change in shipment status by logistics providers or carrier APIs.
2.3. Receipt of webhook or polling event indicating update from carrier, warehouse, or IoT device.
2.4. Customer inquiry requiring latest status information.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging API — configure to send SMS alerts when trigger is received; sample: add phone numbers list and dynamic status text.
3.2. SendGrid
• Feature/Setting: Email API — configure a transactional template to send real-time status updates with variables for shipment stage and ETA.
3.3. Slack
• Feature/Setting: Incoming Webhooks — send shipment status as channel messages; configure webhook URL with JSON payload for status.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook Connector — set up with shipment status payload, post updates to designated logistics/planning channels.
3.5. WhatsApp Business API
• Feature/Setting: Message endpoint — trigger real-time WhatsApp notifications to customers with latest delivery info.
3.6. Pusher
• Feature/Setting: Channels API — push shipment event notifications to browser/app in real time using event-driven architecture.
3.7. Firebase Cloud Messaging
• Feature/Setting: FCM API — send push notifications about status directly to mobile app users for order tracking.
3.8. AWS SNS
• Feature/Setting: Publish endpoint — broadcast shipment updates via SMS, email, or push to subscribed stakeholders.
3.9. HubSpot
• Feature/Setting: Workflow Automation — auto-send shipment emails via CRM workflows with event-driven triggers.
3.10. Zoho CRM
• Feature/Setting: Blueprint/Workflow Rules — use shipment status updates as triggers for email/SMS notifications to contacts.
3.11. Salesforce
• Feature/Setting: Process Builder/Flow — define rules to send alerts when shipment stage updates in objects or from external API.
3.12. Shopify
• Feature/Setting: Order Fulfillment Webhook — configure webhook to send customer notifications upon fulfilled/shipped status.
3.13. Shippo
• Feature/Setting: Shipment Tracking API — monitor carrier status and trigger webhooks or notifications in connected systems.
3.14. EasyPost
• Feature/Setting: Tracking Webhook — receive real-time carrier updates, forward events to messaging/email services.
3.15. Zapier
• Feature/Setting: Email/SMS automation — create zap to listen for shipment changes and send corresponding notifications.
3.16. Google Chat
• Feature/Setting: Webhook URL — push shipment messages into logistics channels with dynamic info.
3.17. Mailgun
• Feature/Setting: Event-driven transactional emails — send shipment notifications via Mailgun API calls.
3.18. PagerDuty
• Feature/Setting: Event API — generate high-priority shipment alerts for exceptions/delays to on-call staff.
3.19. Line Messaging API
• Feature/Setting: Push Messages endpoint — notify customers via LINE messages on shipment status.
3.20. Telegram Bot API
• Feature/Setting: sendMessage endpoint — real-time shipment status notifications to customers or internal channels.

Benefits

4.1. Delivers transparency and proactive updates, reducing missed deliveries and uncertainty.
4.2. Minimizes support inquiries by automating status communication.
4.3. Enables rapid response to exceptions or delay events.
4.4. Enhances customer experience with up-to-the-minute delivery data.
4.5. Scales seamlessly as shipment volume grows or new messaging platforms are adopted.