Supply Chain & ProcurementPurpose
1. Notify internal teams and stakeholders in real time about shipment arrivals, expected deliveries, or unforeseen shipment delays in the agricultural engineering supply chain.
2. Reduce manual tracking efforts, improve procurement transparency, and optimize resource allocation for time-sensitive agricultural projects.
3. Enable proactive response to supply chain disruptions impacting machinery, parts, seeds, or fertilizers vital to engineering operations.
4. Maintain regulatory and contractual compliance by ensuring timely notifications and documentation.
Trigger Conditions
1. Carrier status updates indicating ‘Delivered,’ ‘Out for Delivery,’ ‘Exception,’ or ‘Delayed’ posted in logistics APIs or tracking platforms.
2. Scheduled milestones (expected delivery time not met).
3. Electronic Proof of Delivery (ePOD) uploaded or failed on logistics portals.
4. Manually flagged updates by logistics personnel using mobile apps or portals.
Platform Variants
1. Twilio SMS
• Setting: Configure Twilio API to send SMS when status field updates to ‘delayed’ in transportation management system (TMS) webhook.
2. SendGrid
• Setting: Use SendGrid v3 Mail Send API to trigger email upon delivery status update via webhook or polling.
3. Microsoft Teams
• Setting: Use Microsoft Teams Webhook; configure to receive JSON push from delivery event API.
4. Slack
• Setting: Configure Slack Incoming Webhook to post summary when tracking status API signals a change.
5. Discord
• Setting: REST API call to Discord webhook URL sends alert upon exception event in logistics timeline.
6. PagerDuty
• Setting: REST API POST triggers PagerDuty incident with shipment info if ETA deviates over threshold.
7. Zendesk
• Setting: Use Zendesk Support API to open ticket on shipment delay event.
8. ServiceNow
• Setting: Activate ServiceNow Table API to log delay as a new task for supply team.
9. Jira
• Setting: Webhook triggers Jira issue with delivery/incident details.
10. Telegram
• Setting: Use Telegram Bot API to push shipment update into monitored group.
11. WhatsApp Business API
• Setting: API sends alert to logistics group chat on WhatsApp.
12. Google Chat
• Setting: Incoming webhook sends shipment update to specified Google Chat space.
13. Mailgun
• Setting: API emails summary of delivery status to procurement list.
14. Salesforce Service Cloud
• Setting: REST API triggers a new support case on shipment exceptions.
15. Monday.com
• Setting: Update board status column through Monday API upon new logistics event.
16. Trello
• Setting: Add comment to logistics Trello card via REST API on arrival/delay.
17. Asana
• Setting: Asana API posts comment to relevant task detailing shipment update.
18. SAP S/4HANA
• Setting: Supply Chain Management API integration triggers alert to PO owner.
19. Oracle Transportation Cloud
• Setting: Use Oracle Cloud REST API to push update to user dashboards.
20. HubSpot
• Setting: CRM API creates a follow-up or log note upon delivery incident.
21. Zoho Cliq
• Setting: Use Cliq API to message supply chain group with shipment specifics.
Benefits
1. Minimized manual monitoring by automating notifications across communication, CRM, and ticketing systems.
2. Improved response speed due to real-time alerts reducing operational downtime.
3. Enhanced visibility and accountability for supply chain and field engineering teams.
4. Faster problem resolution through automatic creation of cases, tasks, and support tickets in business platforms.
5. Flexible selection of platform/channel meets varying organizational IT and user preferences.