Support, Service & Community Engagement**Purpose**
1.2. Streamline communication to engage enthusiasts, reduce manual admin, auto-remind, broadcast updates, and manage group interactions over diverse channels.
1.3. Ensure consistent reach across SMS, email, chat, social media, and in-forum notifications; centralize feedback and responses; increase attendance and product awareness.
**Trigger Conditions**
2.2. Scheduled event (competition, workshop, new product launch) is entered or updated on event calendar.
2.3. Support webinar or Q&A session is announced or modified.
2.4. Member RSVP’s, request for reminders, or opt-in to specific updates.
**Platform Variants**
3.1. **Twilio SMS**
• Feature/Setting: Send SMS invitations/updates via `Messages API`; sample: POST to `/Messages` with event details.
3.2. **SendGrid**
• Feature/Setting: Dispatch newsletters and invitations via `Mail Send API`; configure dynamic templates for each update type.
3.3. **Slack**
• Feature/Setting: Auto-post event updates to hobbyist Slack channels via `chat.postMessage`; trigger from new Google Sheet row.
3.4. **Microsoft Teams**
• Feature/Setting: Push notifications about upcoming events using `Create chatMessage in a channel` API under a group’s channel.
3.5. **Facebook Messenger**
• Feature/Setting: Messenger Platform `Send API` to deliver group invites as direct DMs; configure with user IDs and event URLs.
3.6. **Discord**
• Feature/Setting: Webhook automation to announce event dates or group news in specific Discord server channels.
3.7. **Mailchimp**
• Feature/Setting: Audience segmentation for targeted campaign sends using `Add/Update List Member` and `Trigger Campaign` APIs.
3.8. **Google Calendar**
• Feature/Setting: Auto-create and invite via `Events.insert` API, adding all group members to hobby events.
3.9. **Telegram**
• Feature/Setting: Bot API `sendMessage` to broadcast group updates and polls to subscribers.
3.10. **WhatsApp Business API**
• Feature/Setting: Send template messages (event info/reminders) in bulk using `/messages` endpoint.
3.11. **Constant Contact**
• Feature/Setting: Auto-add hobbyists to event lists, send campaign emails through `addContact` and `sendEmailCampaign` APIs.
3.12. **Zapier Webhooks**
• Feature/Setting: Call webhook to trigger batch notifications when event rows are added/updated in Google Sheets.
3.13. **Eventbrite**
• Feature/Setting: Automatically create/announce events and invite all group members via `/organizations/:organization_id/events/` API.
3.14. **Zoom**
• Feature/Setting: Schedule and auto-send webinar join links to group via `Create Meeting` and `Invite Participants` APIs.
3.15. **SurveyMonkey**
• Feature/Setting: Send post-event surveys automatically by triggering survey invites to all attendee emails.
3.16. **HubSpot CRM**
• Feature/Setting: Workflow email sends and SMS via `Marketing Email`/Workflows to all tagged hobby group contacts.
3.17. **Salesforce Marketing Cloud**
• Feature/Setting: Journey Builder auto-invitations, triggered on list update using `SendEmail` or `SendSMS` activities.
3.18. **Mighty Networks**
• Feature/Setting: Automate in-app group invites and update posts with their `Events API`.
3.19. **Google Chat**
• Feature/Setting: Send message cards in group spaces using `spaces.messages.create` REST API.
3.20. **ActiveCampaign**
• Feature/Setting: Pre-built automation sequence: on new group signup, send updates with `Add Contact to Automation` API.
**Benefits**
4.2. Delivers consistent invites and updates on channels members prefer.
4.3. Reduces missed communications or manual errors.
4.4. Centralizes records of invites, responses, and opt-ins for precise community support.
4.5. Scales effortlessly as hobby group grows; supports rapid broadcast for last-minute event changes.