Maintenance and repair reminder notifications

Purpose

1.1. Send timely, automated notifications to customers about required maintenance or upcoming repairs for purchased aeromodels.
1.2. Enhance after-sales service by reminding users of regular upkeep schedules, critical checks, or warranty-related servicing.
1.3. Support community trust and safety by ensuring models remain in optimal condition, preventing accidents or damage.
1.4. Drive ongoing customer engagement, promote service packages, and encourage purchases of replacement parts and accessories.

Trigger Conditions

2.1. Elapsed time since purchase matches predefined intervals (e.g., 30/90/180 days).
2.2. Manual trigger by support staff for incident-based reminders.
2.3. Warranty or service plan expiry detected in CRM database.
2.4. Customer-initiated via website form request for reminders.
2.5. Maintenance log update indicating completion of previous service cycle.

Platform variants

3.1. Twilio SMS
• Feature/Setting: SMS API – set up automated scheduled SMS sending using event triggers; sample config: scheduleMessage endpoint, set recipient, template, and frequency.
3.2. SendGrid
• Feature/Setting: Transactional Templates – configure dynamic email templates; setup: POST /mail/send API with template_id, dynamic_data, and contact.
3.3. Mailchimp
• Feature/Setting: Customer Journeys – automate scheduled emails; config: create journey, add delay step matching interval, attach reminder template.
3.4. WhatsApp Business API
• Feature/Setting: Message Templates – set up approved maintenance reminder templates; send via messages endpoint with user phone and content variables.
3.5. Slack
• Feature/Setting: Incoming Webhooks – push DM reminders to staff or engaged customers in relevant channels; set JSON payload with due date and model info.
3.6. Microsoft Teams
• Feature/Setting: Scheduled flows via Microsoft Power Automate – automate card notifications to users; set recurrence, recipient, and card body with service data.
3.7. HubSpot
• Feature/Setting: Workflows – trigger email or SMS via integration; configure enrollment trigger based on product purchase date or custom property.
3.8. Zendesk
• Feature/Setting: Automated Ticket Updates – send follow-up via Trigger API based on last support interaction or maintenance schedule fields.
3.9. Shopify
• Feature/Setting: Flow App – configure automated email or SMS using order date plus interval as trigger.
3.10. Google Calendar
• Feature/Setting: Event API – create customer or service team events with reminders; config: events.insert, set recurrence, attendees, and notification time.
3.11. Zapier
• Feature/Setting: Scheduled Trigger – set scheduled Zap to pull due reminders and send notifications via connected services.
3.12. ActiveCampaign
• Feature/Setting: Automation Workflows – trigger campaigns based on tag or date field; config: start on purchase date plus interval logic.
3.13. Intercom
• Feature/Setting: Series Automation – set up auto-messages timed by user attributes (buy date); set Series steps for, e.g., 3/6 months.
3.14. Salesforce
• Feature/Setting: Process Builder – configure scheduled workflow on opportunity close dates or custom maintenance fields.
3.15. Pipedrive
• Feature/Setting: Workflow Automation – set follow-up activities after X days from deal close; API to send reminders via integrated comms app.
3.16. Facebook Messenger
• Feature/Setting: Messenger Platform Send API – schedule template messages using page access token and PSID.
3.17. Zoho CRM
• Feature/Setting: Workflow Rules – set date field triggers to initiate email or SMS reminders via connected gateways.
3.18. Klaviyo
• Feature/Setting: Flows – build triggered flows based on list membership or purchase event timestamp.
3.19. Google Sheets
• Feature/Setting: Time-driven Trigger with Apps Script – script checks “last maintenance” dates and emails customers at intervals.
3.20. Freshdesk
• Feature/Setting: Automations – define ticket or contact property triggers to initiate service reminders through email/SMS integrations.
3.21. Trello
• Feature/Setting: Butler Automation – schedule card due reminders and link to customer contact action triggers.
3.22. Viber Business Messages
• Feature/Setting: API Send Message – schedule batch messages with user info and maintenance schedule from the contacts database.

Benefits

4.1. Improves model reliability and safety for users.
4.2. Drives repeat business for accessories and maintenance services.
4.3. Reduces manual outreach and support workload.
4.4. Enhances after-sales experience, boosting customer loyalty.
4.5. Ensures compliance with manufacturer guidelines and warranties.