Workflow automation for audit selection and assignments

Purpose

1.1. Automate and optimize the end-to-end process of audit selection and assignment for tax returns, enhancing transparency, consistency, compliance, and operational efficiency.
1.2. Minimize manual screening errors by integrating data-driven selection criteria and predefined workflows for auditor dispatch.
1.3. Streamline notifications, documentation, reporting, and feedback loops in audit workflows across multiple departments.
1.4. Facilitate timely decision-making with real-time data aggregation from returns, historical compliance records, and risk profiling systems.

Trigger Conditions

2.1. Filing of a new tax return with risk flags.
2.2. Identification of discrepancies or anomalies in submitted tax data.
2.3. Regulatory deadlines for periodic audit selection.
2.4. Receipt of inquiry or case referral from internal/external departments.
2.5. Predefined date-based triggers for cyclical reviews.
2.6. API push from advanced analytics platforms detecting suspicious activities.

Platform Variants

3.1. Salesforce
• Feature/Setting: Configure Process Builder Workflows to trigger ‘Create Task’ on audit flag events; use REST API for custom integrations.
3.2. Microsoft Power Automate
• Feature/Setting: Use “Scheduled Cloud Flow” and “When an item is modified” triggers for task routing; integrate with Dynamics 365 for audit cases.
3.3. Zapier
• Feature/Setting: “Webhooks by Zapier” receives audit flag; “Filter” and “Path” steps branch workflows for various departments.
3.4. UiPath
• Feature/Setting: “Orchestrator Queue Triggers” for new flagged records; configure “Assign Task” automation with SAP connectors.
3.5. Blue Prism
• Feature/Setting: “Work Queue” triggers and “Release” function to assign audit to available agents based on skills.
3.6. Workato
• Feature/Setting: Integrate “Audit Selection” recipe; use “App Actions” for custom lookup and assignment.
3.7. Integromat (Make)
• Feature/Setting: HTTP module for ingesting flagged cases from tax filing apps; “Router” for multi-department workflow splits.
3.8. ServiceNow
• Feature/Setting: “Flow Designer” triggers on incident/case creation, assign via “Create Task in Tax Audit” table.
3.9. Oracle Integration Cloud
• Feature/Setting: Use “Scheduled Integration” for automated pulls; configure “Assign Audit Case” via REST/Soap APIs.
3.10. Google Cloud Functions
• Feature/Setting: HTTP-triggered function processes flagged tax data, pushes task to Google Sheets or internal APIs.
3.11. AWS Lambda
• Feature/Setting: EventBridge or DynamoDB triggers for flagged entries, Lambda pushes to email/SNS for assignment.
3.12. IBM Cloud Pak for Automation
• Feature/Setting: Configure “Business Automation Workflow” with case triggers and smart assignment rules.
3.13. Scribe
• Feature/Setting: Use “Event Monitoring” for case uploads, configure “Assignment Rule” for distributing audits.
3.14. Pipedream
• Feature/Setting: Workflow triggers on HTTP request, step for conditional logic based on risk scoring.
3.15. Apache Airflow
• Feature/Setting: DAG triggered by daily feed; “PythonOperator” dispatches assignments to email/SAP/CRM via API.
3.16. DocuSign
• Feature/Setting: “Envelope Sent/Completed” triggers follow-up audit steps; uses API for assigning reviewers.
3.17. Asana
• Feature/Setting: “New Task in Project” integration; custom fields track audit types, Rule assigns owner.
3.18. Jira
• Feature/Setting: “Issue Created” automation assigns to audit team lead; configure “Labels” and “Components” for workflow branches.
3.19. Smartsheet
• Feature/Setting: “Change Alert” for new flagged rows; “Assign Audit Task” automation for team leads.
3.20. Monday.com
• Feature/Setting: Automation recipes for “When status changes”, assign task; link to custom audit dashboards via API.
3.21. Trello
• Feature/Setting: Butler automation: when card created in “Flagged for Audit” list, auto assign member and set checklist.

Benefits

4.1. Reduced manual intervention, limiting risk of human error.
4.2. Real-time assignment of audits fosters faster compliance responses.
4.3. Centralized tracking of audit workflows increases accountability.
4.4. Comprehensive audit trail supports regulatory reporting.
4.5. Improved use of resource allocation with automated skill-based routing.
4.6. Better transparency for stakeholders through system-driven communications.
4.7. Accelerated turnaround on suspicious or complex audit cases.