Tenant & Resident ManagementPurpose
1.2 Provide real-time updates to tenants and maintenance staff, ensuring rapid response and transparent tracking.
1.3 Integrate with ticketing, messaging, CRM, scheduling, and reporting tools for end-to-end digital management.
1.4 Reduce administrative overhead, ensure compliance, and aggregate data for operational and compliance reporting.
Trigger Conditions
2.2 Tenant submits web form via the resident portal
2.3 SMS received on maintenance number
2.4 Ticket submission in the tenant app
2.5 Office phone system message transcribed by voice-to-text API
2.6 Scheduled inspections flag in ERP system
2.7 IoT sensor notification (e.g., water leak detected)
Platform Variants
• Feature: Outlook Webhooks
• Configure webhook to trigger flow on new mail to "maintenance@" folder
3.2 Google Forms
• Feature: Form Response Trigger
• Set automation on new form response submission
3.3 Twilio
• Feature: SMS Webhook
• Automate flow on inbound SMS to dedicated number
3.4 Zendesk
• Feature: Ticket API — Create Ticket
• Set to auto-create ticket from email, SMS, or web forms
3.5 Salesforce
• Feature: Cases API
• Auto-generate case records from tenant requests
3.6 ServiceNow
• Feature: Incident Management API
• Initiate incident on inbound trigger
3.7 HubSpot
• Feature: Service Pipeline API
• Push new request to Maintenance Service pipeline
3.8 Freshdesk
• Feature: Ticket Creation API
• Auto-create ticket and trigger assignment rules
3.9 Asana
• Feature: Task Creation via Webhook
• Add maintenance task auto-assigned to relevant team
3.10 Jira Service Management
• Feature: Create Service Request API
• Configure service desk trigger on form/email
3.11 Slack
• Feature: Incoming Webhooks
• Push request to channel, trigger workflow
3.12 Microsoft Teams
• Feature: Incoming Webhook Connector
• Post request to Facilities channel
3.13 Monday.com
• Feature: Create Item via API
• Generate board item with request detail
3.14 Airtable
• Feature: Form Submission/Webhook
• Log request and auto-trigger status update
3.15 Notion
• Feature: Database API
• Append new row to Maintenance DB
3.16 Zapier
• Feature: Zap Trigger on Email/Form/SMS
• Route request to defined workflow
3.17 Oracle HCM
• Feature: Service Request API
• Integrate ERP with maintenance ticketing
3.18 AWS Lambda
• Feature: Event-driven Function
• Parse, classify, route inbound requests
3.19 Google Cloud Functions
• Feature: HTTP Trigger
• Process and log request data, notify staff
3.20 DocuSign
• Feature: Envelope Sent Webhook
• Start requests for maintenance after inspection sign-off
3.21 Trello
• Feature: Card Creation API
• Auto-add maintenance card to a board
3.22 Intercom
• Feature: Inbound Message Hook
• Route chat requests into maintenance queue
3.23 ClickUp
• Feature: Task Create Webhook
• Log maintenance as tasks for assignment
3.24 Pipedrive
• Feature: Activity API
• Schedule maintenance officer follow-up
3.25 RingCentral
• Feature: Voicemail/Call Log Webhook
• Transcribe and trigger ticket creation
Benefits
4.2 Faster response, automated triage, and precision assignment.
4.3 Multi-channel capture reduces lost or delayed requests.
4.4 Real-time updates to residents and staff improve transparency.
4.5 Aggregated data enables advanced reporting and analytics.
4.6 Reduced manual labor, error, and operational cost.