Rent payment reminders and overdue notifications

Purpose

 1.1. Ensure timely rent payment by sending automated reminders to tenants before the due date and overdue notices if payment is missed.
 1.2. Reduce manual follow-up by leasing office staff, decreasing late payments, and enhancing tenant satisfaction and compliance.
 1.3. Support regulatory compliance for mandatory notification of overdue balances.
 1.4. Enable integration with corporate property management systems and provide audit logs for all reminder events.
 1.5. Facilitate communications through multiple channels—SMS, email, voice, and app notifications—to reach all tenant communication preferences.

Trigger Conditions

 2.1. Scheduled reminder: X days prior to rent due date.
 2.2. Missed payment: Y days after rent due date with unpaid balance.
 2.3. Recurring overdue: escalation triggers at defined overdue intervals (e.g., 7, 14, 21 days).
 2.4. Receipt of partial payment: triggers a reminder for the outstanding balance.
 2.5. Lease end proximity with outstanding dues.

Platform Variants

 3.1. Twilio SMS (Programmable Messaging API)
  – Feature/Setting: Send scheduled and triggered SMS; use "Messaging Service" for branded sender ID; sample config: schedule POST to /Messages with tenant number, message template, due date.
 3.2. SendGrid (Email API)
  – Feature/Setting: Automate reminders via "Transactional Templates"; config: POST /mail/send with dynamic template data, recipient email.
 3.3. Mailgun (Messages API)
  – Feature/Setting: Email reminders setup with "Campaigns"; configure via /messages endpoint with subject, recipient, placeholders for amounts/dates.
 3.4. Slack (Incoming Webhooks)
  – Feature/Setting: Direct property manager alerts; webhook POST for overdue tenants.
 3.5. Microsoft Teams (Bot Framework API)
  – Feature/Setting: Send Teams message to property manager channel on escalation via POST /v3/conversations.
 3.6. WhatsApp Business API
  – Feature/Setting: Schedule WhatsApp reminders using /messages endpoint; template approval required.
 3.7. Telegram Bot API
  – Feature/Setting: Push tenant reminders via sendMessage endpoint, scheduled with rent context.
 3.8. HubSpot (Workflows)
  – Feature/Setting: Create email/SMS workflows triggered by deal (lease) properties; automate notifications based on due date field.
 3.9. Salesforce (Process Builder)
  – Feature/Setting: Launch reminder process flows on Opportunity stage and due date fields; send emails/SMS via integrated provider.
 3.10. Zoho CRM (Workflow Rules API)
  – Feature/Setting: Automate alert tasks and emails to contacts based on custom rent due fields.
 3.11. Google Calendar (Events API)
  – Feature/Setting: Create events/reminders for rent due dates; use /events/insert API with attendee email.
 3.12. Outlook Calendar (Graph API)
  – Feature/Setting: Schedule tenant email reminders and calendar events using POST /me/events.
 3.13. ClickSend (SMS API)
  – Feature/Setting: Automate SMS notifications via /sms/send endpoint with appointment time, due amount.
 3.14. Plivo (Message API)
  – Feature/Setting: SMS reminders; use /Message endpoint with scheduled delivery.
 3.15. Voice Elements (Outbound Call API)
  – Feature/Setting: Place TTS calls to tenants for overdue rent warnings; configure TTS script per call.
 3.16. PagerDuty (Events API)
  – Feature/Setting: Escalation for corporate staff on long-term overdue tenants; trigger incidents programmatically.
 3.17. Intercom (Messages API)
  – Feature/Setting: In-app messages for tenants using Intercom Messenger via /messages endpoint; schedule delivery at rent milestones.
 3.18. Freshdesk (Ticket API)
  – Feature/Setting: Auto-create overdue tickets for tenants; POST to /tickets with tenant meta.
 3.19. Zendesk (Triggers API)
  – Feature/Setting: Automate ticket creation or notifications for overdue accounts; configure via trigger conditions on due dates.
 3.20. Bark SMS Gateway
  – Feature/Setting: Bulk and individual SMS sends using POST to /sms/send, including due date contextual replacements.
 3.21. Webex (Messages API)
  – Feature/Setting: Corporate communication for escalations, POST reminder details to /messages in property management spaces.
 3.22. RentManager (API endpoints)
  – Feature/Setting: Sync rent due status and automate outbound reminders based on payment data from /Payments and /Tenants endpoints.

Benefits

 4.1. Minimizes manual follow-up and reduces administrative overhead for property staff.
 4.2. Increases on-time rent collection and decreases delinquency rates.
 4.3. Provides an auditable record of tenant communications for compliance.
 4.4. Enhances tenant experience with timely, consistent notifications via preferred channels.
 4.5. Scales effortlessly across multiple properties and units with rules-based automation.