Ticketing & Access ControlPurpose
1.2. Instantly notify operations staff when thresholds are approached or exceeded.
1.3. Provide instant access to aggregated and historical capacity data for reporting and trend analysis.
1.4. Support dynamic adjustments (e.g., open new entry points, call for reinforcements, restrict ticket sales) based on live data.
Trigger Conditions
2.2. Sudden surge or abnormal drop in capacity percentage detected within short interval.
2.3. Scheduled intervals for reporting capacity or sending daily caps/alerts.
2.4. Systems API or hardware sensor indicates outlier data (e.g., equipment malfunction, manually overridden counters).
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Send real-time SMS alerts; configure via Messaging API—set destination, template, trigger on capacity breach.
3.2. SendGrid
• Feature/Setting: Email notifications; configure Transactional Emails API, use dynamic data for subject/body on over-capacity.
3.3. Slack
• Feature/Setting: Channel alerts; use Slack Webhook API, push alerts to operations or safety channels.
3.4. Microsoft Teams
• Feature/Setting: Adaptive card posts to teams; configure via Teams Webhook or Graph API, automated capacity updates.
3.5. PagerDuty
• Feature/Setting: Incident creation on threshold breach; configure via Events API, auto-routing to on-call rotation.
3.6. WhatsApp (via Twilio or Meta API)
• Feature/Setting: Send group or direct alerts; utilize WhatsApp Business API templates for high urgency notices.
3.7. Google Sheets
• Feature/Setting: Auto-log each alert/capacity record; use Sheets API for row creation on every event.
3.8. Airtable
• Feature/Setting: Capacity database logging and status board; configure Airtable API to inject new records.
3.9. Salesforce
• Feature/Setting: Automated case creation for operational review; use Salesforce Flow/API to initiate cases.
3.10. Zendesk
• Feature/Setting: Auto-ticket creation for incident handling; configure via Zendesk API for relevant triggers.
3.11. ServiceNow
• Feature/Setting: Incident/Task creation on alert; use ServiceNow REST API linked to ride or gate asset.
3.12. Tableau
• Feature/Setting: Auto-publish capacity dashboards; push aggregated data via Tableau REST API.
3.13. Power BI
• Feature/Setting: Real-time dashboard refresh; send streaming dataset via Power BI API for live visualization.
3.14. Firebase Cloud Messaging
• Feature/Setting: Push real-time mobile notifications to staff/app users; configure FCM API for each alert.
3.15. Amazon SNS
• Feature/Setting: Publish alert messages to SMS, email, or push endpoints; configure SNS topics with ride ID.
3.16. Azure Monitor
• Feature/Setting: Trigger alerts based on event logs, integrate Webhook for capacity breaches.
3.17. Okta
• Feature/Setting: Enforce authentication or temporary lockout to entry; use Okta API to disable user/entry profile.
3.18. Sentry
• Feature/Setting: Logging and alerting on sensor/API errors; configure Sentry Alerts API for anomaly detection.
3.19. Splunk
• Feature/Setting: Ingest and alert on log/event data; create Splunk Alert Actions for instant notification.
3.20. Zapier
• Feature/Setting: Cross-platform reaction to capacity triggers; set up Zaps for each downstream notification.
3.21. HubSpot
• Feature/Setting: Log operational events as tickets or deals; configure HubSpot API for automation.
3.22. Monday.com
• Feature/Setting: Auto-board item on incident; use Monday API to populate ride monitoring boards.
3.23. Webex
• Feature/Setting: Broadcast room messages; configure Webex Bot or Webhook for alert distribution.
3.24. Google Calendar
• Feature/Setting: Insert calendar events or reminders for periodic checks; configure Calendar API.
3.25. Trello
• Feature/Setting: Card creation for incident tracking; use Trello API for automation.
Benefits
4.2. Reduced crowding issues and improved guest satisfaction.
4.3. Historical, actionable data for compliance and trend analysis.
4.4. Minimizes potential for fines, safety incidents, or negative reviews by maintaining proactive control.