Ticketing & Access ControlPurpose
1.2. Provide instant, secure ticket delivery via email, SMS, or app wallet.
1.3. Integrate with access control systems for frictionless entry and real-time ticket validation.
1.4. Allow dynamic pricing, promotions, and group sales tied to attendance or events.
1.5. Centralize reporting, customer management, and fraud prevention.
1.6. Ensure multi-channel support (web, mobile app, kiosk).
1.7. Streamline reconciliation and financial transparency for accounting.
1.8. Support refunds, re-issues, and customer self-service options.
Trigger Conditions
2.2. Payment confirmation from payment gateway.
2.3. Promotional code applied or group booking finalized.
2.4. API call from partner/reseller network.
2.5. Manual override by staff for special cases.
2.6. Scheduled release (pre-sale ticket windows).
Platform Variants
3.1. Stripe
• Feature: PaymentIntent & Webhook for ticket purchase confirmation
• Configuration: Activate Webhook URL on successful payment events
3.2. PayPal
• Feature: Instant Payment Notification (IPN)
• Configuration: Set IPN listener for successful transactions
3.3. Square
• Feature: Orders API & Payments API
• Configuration: Combine order fulfillment webhook with Payments API on payment completion
3.4. SendGrid
• Feature: Email API — transactional ticket delivery
• Configuration: Use dynamic templates for ticket PDF attachments and barcode links
3.5. Twilio
• Feature: Programmable SMS
• Configuration: Send ticket codes and entry barcodes upon confirmation
3.6. Firebase
• Feature: Cloud Messaging
• Configuration: Push in-app ticket notifications with QR delivery
3.7. Apple Wallet
• Feature: PassKit API
• Configuration: Generate and push pass on ticket confirmation
3.8. Google Wallet
• Feature: Google Pay API for Passes
• Configuration: Create and add boarding pass style ticket to wallet
3.9. Eventbrite
• Feature: Event Order & Ticket Webhook
• Configuration: Listen for order.placed and ticket.created events to sync tickets
3.10. Salesforce
• Feature: REST API for Contact/Lead update
• Configuration: Update user record on ticket transaction
3.11. HubSpot
• Feature: Workflows API
• Configuration: Trigger workflow from ticket purchase to send nurture emails
3.12. Zoho CRM
• Feature: Automation & Webhook
• Configuration: Insert ticket purchase as deal and notify sales rep
3.13. Shopify
• Feature: Order Webhook
• Configuration: Listen for order creation, send digital ticket as fulfillment
3.14. WooCommerce
• Feature: REST API & Webhooks
• Configuration: Automate ticket issuance on completed orders
3.15. Okta
• Feature: Single Sign-On (SSO)
• Configuration: Authenticate users for members-only ticket access
3.16. Microsoft Dynamics 365
• Feature: Customer Engagement API
• Configuration: Log ticket transaction as activity under contact
3.17. DocuSign
• Feature: eSignature API
• Configuration: Sign attendee agreement prior to ticket delivery
3.18. Zendesk
• Feature: Ticketing API
• Configuration: Create support ticket on failed delivery
3.19. Slack
• Feature: Incoming Webhook
• Configuration: Notify support channel on high-value ticket sales
3.20. AWS S3
• Feature: REST API for file storage
• Configuration: Store and serve generated ticket PDFs
Benefits
4.2. Enables secure, instant ticket delivery and enhanced guest experience.
4.3. Minimizes fraud via barcode/QR validation at entry points.
4.4. Integrates with CRM and marketing platforms for upselling and retargeting.
4.5. Improves reporting, financial oversight, and supporting compliance audits.
4.6. Provides flexibility for promotions, bulk sales, and access restrictions.
4.7. Expands sales channels (website, app, kiosk, resellers) for increased revenue.
4.8. Automates refunds and re-issues, reducing support burden and errors.
4.9. Supports multi-language and multi-currency ticketing for broader reach.
4.10. Enables real-time occupancy and demand-based capacity management.