Automated ticket sales and delivery (including e-tickets and mobile passes)

Purpose

1.1. Streamline online ticket purchases, automate payment processing, generate secure e-tickets, and enable real-time mobile pass delivery for improved guest experience and operational efficiency.
1.2. Reduce manual intervention in admissions, improve inventory control, integrate with CRM and marketing systems, and enable dynamic event capacity management.

Trigger Conditions

2.1. Customer initiates ticket purchase on web or mobile platform.
2.2. Successful payment confirmation from integrated processor.
2.3. Event check-in window activation or customer device proximity detection.
2.4. Manual override by venue staff for guest list or walk-up registration.

Platform Variants

3.1. Stripe
• API: PaymentIntent — Automate transaction and ticket issue upon payment_success event.
3.2. PayPal
• API: CreateOrder, CaptureOrder — Trigger ticket delivery on order completion callback.
3.3. Square
• Feature: Payment API — Automate purchase-to-ticket logic via payment webhooks.
3.4. Shopify
• App/Setting: Digital Downloads — Auto-attach e-ticket file post-purchase confirmation.
3.5. WooCommerce
• Setting: Automate order-complete trigger to send downloadable ticket via email.
3.6. Ticketmaster API
• API: Partner API — Real-time ticket inventory sync and barcode generation.
3.7. Eventbrite
• Webhook: Order Placed — Automate e-ticket send and CRM update.
3.8. Universe
• Webhook: Event Attendee Created — Directly dispatch mobile pass to attendee email/SMS.
3.9. Mailchimp
• Automation: Transactional Email — Dynamic QR code e-ticket send on order completion.
3.10. SendGrid
• API: Email Send — Attach mobile-ready e-ticket PDF using template with dynamic data.
3.11. Twilio SMS
• Function: SendMessage — Distribute secure ticket codes or mobile check-in links via SMS.
3.12. Firebase Dynamic Links
• API: Link Generation — Personalize mobile ticket pass for each guest, tracked via analytics.
3.13. Apple Wallet (PassKit API)
• API: createPass — Generate and deliver scannable mobile passes for iOS devices.
3.14. Google Wallet
• API: SavePasses — Push amphitheater event passes to Android wallets.
3.15. Zapier
• Automation: Webhook + Email — Chain ticket issuance and notification tasks between platforms.
3.16. Salesforce
• Process Builder/Flow: Trigger ticket record creation and automated email delivery on closed deals.
3.17. HubSpot
• Workflow: Trigger e-ticket delivery on custom pipeline stages.
3.18. ActiveCampaign
• Automation: Send ticket and reminders based on ticket activity or event tagging.
3.19. Klaviyo
• Flow: Post-purchase automation emails containing e-ticket and event details.
3.20. Microsoft Power Automate
• Flow: From order-to-email to upload tickets in SharePoint and distribute links.
3.21. Slack
• Workflow: Send confirmation and ticket files to attendee workspace channels via integrations.
3.22. DocuSign
• Envelope API: Send e-ticket PDFs requiring secure view for high-security events.

Benefits

4.1. Reduce staff costs and manual errors in ticketing and admissions.
4.2. Shorten wait times, improve guest satisfaction with instant digital delivery.
4.3. Enable contactless entry and live ticket tracking.
4.4. Improved reporting, audit, and capacity management.
4.5. Seamless integration across sales, marketing, and event management workflows.