Fraud detection and duplicate ticket prevention

Purpose

 1.1 Enable continuous, automated surveillance for ticket purchases to detect fraudulent transactions and prevent issuance of duplicate tickets.
 1.2 Validate authenticity of orders, purchaser identities, and payment methods in real-time.
 1.3 Monitor for suspicious patterns such as repeated attempts, bots, or bulk buys exceeding thresholds.
 1.4 Integrate with third-party systems to cross-check ticket numbers, payment data, and user profiles for consistency and legitimacy.
 1.5 Automatically flag, quarantine, or escalate suspect transactions for manual review or rejection.
 1.6 Ensure integrity of event entry, eliminate revenue loss, protect customer trust, and ensure regulatory compliance in the amphitheater environment.

Trigger Conditions

 2.1 New ticket purchase initiated or completed.
 2.2 Multiple tickets bought in quick succession by the same user or payment method.
 2.3 Ticket validation at gate scanning showing reused or duplicated ticket IDs.
 2.4 Pattern of failed transactions or mismatched purchaser data.
 2.5 Payment processor issuing fraud alerts or requiring additional verification.
 2.6 Detection of IP address or device mismatch from recent successful transactions.

Platform Variants

 3.1 Stripe (Radar Webhooks)
  • Feature: Payment_intent.succeeded webhook with radar risk level; configure to trigger review or block on "high risk".
 3.2 PayPal (IPN & Fraud Management Filters)
  • Feature: Fraud Management Filter rules; configure auto-deny on multiple failed charge attempts.
 3.3 Ticketmaster (API: GET /orders, GET /tickets)
  • Feature: Query orders for duplicate emails/payment details or ticket codes; auto-flag on collision.
 3.4 Eventbrite (API: Webhook, /orders endpoint)
  • Feature: Listen for new order events; auto-validate buyer info and flag multiple identical purchases.
 3.5 Twilio Verify
  • Feature: Phone verification; require SMS confirmation on flagged accounts or unusual behavior.
 3.6 SendGrid (Inbound Parse Webhook + Event Webhook)
  • Feature: Parse ticket confirmation emails; flag on pattern matches indicating duplicates.
 3.7 Intercom (Conversations API)
  • Feature: Notify support with event data for manual ticket or fraud review.
 3.8 Slack (Incoming Webhooks)
  • Feature: Post real-time alerts to security/admin channels on suspected ticket fraud.
 3.9 MongoDB Atlas (Change Streams)
  • Feature: Monitor ticket collection for duplicate inserts; auto-block on unique constraint violation.
 3.10 Salesforce (Process Builder + Duplicate Rules)
  • Feature: Check for duplicate contacts/orders on incoming data; auto-block duplicate creation.
 3.11 Zendesk (Triggers + Tickets API)
  • Feature: Auto-create flagged ticket for suspected fraud incident.
 3.12 AWS Lambda
  • Feature: Custom function to scan for duplicate/invalid tickets pre-admission.
 3.13 Sift Science (Real-Time Fraud Detection API)
  • Feature: Score purchase sessions and challenge high-risk activities.
 3.14 Auth0 (Rules)
  • Feature: Enforce step-up authentication on flagged login or purchase attempt.
 3.15 Google Sheets (via API or Webhook)
  • Feature: Cross-check against known bad purchasers or duplicate ticket logs.
 3.16 Okta (Lifecycle Hooks)
  • Feature: Pause user access on account flagged for suspicious activity.
 3.17 Plaid (Transaction Webhook)
  • Feature: Verify payment source legitimacy in real time before ticket issuance.
 3.18 Azure Cognitive Services (Anomaly Detector)
  • Feature: Examine purchase velocity and outlier detection to auto-block unusual orders.
 3.19 Mailgun (Routes + Webhooks)
  • Feature: Analyze confirmation emails for duplicate or spoof signatures.
 3.20 Clearbit (Enrichment API)
  • Feature: Validate buyer identity against third-party enrichment, auto-flag mismatches.
 3.21 HubSpot (Workflows + Duplicate Management API)
  • Feature: Prevent duplicate contacts/deals from entering the CRM after suspected event.
 3.22 ReCAPTCHA Enterprise
  • Feature: Enforce advanced bot detection at checkout or login phase.
 3.23 RapidAPI (Various Third-Party Validation APIs)
  • Feature: Integrate global blacklists or ticket authenticity validators.

Benefits

 4.1 Proactively reduces financial losses by intercepting fraud before completion.
 4.2 Enhances attendee trust and venue reputation by ensuring genuine, unique ticket issuance.
 4.3 Minimizes manual intervention by automating common fraud vectors and repetitive duplicate ticket checks.
 4.4 Protects compliance, data security, and audit requirements for entertainment venues.
 4.5 Increases operational efficiency and optimizes resource allocation for complex events.