Integration with third-party ticketing platforms

Purpose

1.1. Automate integration between amphitheater ticketing systems and third-party ticketing platforms for seamless sales, inventory sync, and admissions data transfer.
1.2. Eliminate manual entry, reduce operational errors, and enable real-time ticketing updates across multiple sales channels.
1.3. Allow fast syncing of ticket availability, automated attendee updates, automatic issuance of digital tickets, and central reporting.
1.4. Enable dynamic pricing, automated holds for VIP and group sales, immediate notifications on ticket status changes, and streamlined refund processing.
1.5. Ensure compliance with audit trails by syncing logs and financial records from all platforms used by the venue.

Trigger Conditions

2.1. New ticket sale or reservation created on a third-party platform.
2.2. Ticket inventory changes (e.g., seats sold out, released, or held).
2.3. Ticket cancellation or refund request.
2.4. Event creation or modification from the amphitheater master calendar.
2.5. Payment confirmation or chargeback notification received.
2.6. Customer registration or check-in event at the entrance gate.
2.7. VIP or group booking action initiated externally.

Platform Variants

3.1. Eventbrite
• Feature/Setting: Webhooks—configure for order.placed, order.refunded, and attendee.updated events.
• API: /v3/orders/, /v3/events/{event_id}/attendees/

3.2. Ticketmaster
• Feature/Setting: Partner API—configure POST /purchase and GET /inventory.
• API: Sell ‘Tickets’ & ‘Get Events’, sync pricing and capacities.

3.3. Universe
• Feature/Setting: Webhook endpoints for ticket.created and ticket.updated.
• API: /v2/tickets/ using OAuth for secure communication.

3.4. See Tickets
• Feature/Setting: API for reservations push; Webhook for purchase.complete.
• API: /api/v1/events/tickets/

3.5. Brown Paper Tickets
• Feature/Setting: Real-Time Ticket Feed (RTTF) for sale notifications.
• API: /api2/ticketsoldlist/ and /api2/eventlist/

3.6. Eventix
• Feature/Setting: Webhook for ticket sale and scan events.
• API: /api/events/{eventid}/tickets/

3.7. Ticketleap
• Feature/Setting: Webhook for order_complete.
• API: /public/events/{event_id}/orders/

3.8. Freshtix
• Feature/Setting: API GET /events for event sync, POST /ticketsale for direct sales.

3.9. Etix
• Feature/Setting: Partner Web Services for allocations and refunds.
• API: /ws/Api/events

3.10. Tix
• Feature/Setting: XML API for order creation and inventory update.
• API: /orders/addOrder, /inventory/updateInventory

3.11. TixSimple
• Feature/Setting: Zapier-compatible webhook for sale triggers.
• API: /api/tickets/sold

3.12. TicketWeb
• Feature/Setting: API for order receipt, event updates.
• API: /api/events/{id}/orders

3.13. AXS
• Feature/Setting: Partner event and transaction API.
• API: /api/partners/events, /api/partners/tickets

3.14. Humanitix
• Feature/Setting: Webhooks for order.confirmed and refund.processed.
• API: /api/v1/orders/{id}

3.15. Oveit
• Feature/Setting: REST API for issuing tickets and fetching attendee details.
• API: /v1/tickets/

3.16. TixTracks
• Feature/Setting: GraphQL API for real-time ticket status and event data.
• API: mutation ticketBuy, query ticketStatus

3.17. ThunderTix
• Feature/Setting: Webhooks for sale_complete, refund_complete.
• API: /api/v1/events/{id}/transactions

3.18. TicketSource
• Feature/Setting: Webhooks for ticket_sold and cancellation events.
• API: /v1/tickets

3.19. Purplepass
• Feature/Setting: REST API for order submissions and access control.
• API: /rest/v2/events/orders

3.20. Vendini
• Feature/Setting: Partner Access API for ticket and event updates.
• API: /api/events/{id}/tickets

3.21. Shopify (for merchandise upsell at ticketing)
• Feature/Setting: Webhook for order_paid, fulfillment_create.
• API: /admin/api/2023-01/orders.json

Benefits

4.1. Reduced manual reconciliation of ticket sales and inventory.
4.2. Real-time syncing prevents double bookings and overselling.
4.3. Enhanced customer experience with immediate digital ticket delivery.
4.4. Automated updates support dynamic pricing and promotional changes.
4.5. Simplified financial reporting through aggregated, consistent data.
4.6. Instant, automated refunds for cancelled or changed events.
4.7. Greater control over VIP/session allocation and group sales.
4.8. Unified gate control system for rapid check-in and fraud prevention.
4.9. Improved audit compliance via transactional data logging.
4.10. Scalability for multi-venue, multi-channel sales without extra resources.