Ticketing and Attendee ManagementPurpose
1.2. Automates detection of cancellation requests, synchronizes seat inventory, automates accounting entries, and triggers automated feedback or survey outreach to optimize attendee management workflows.
Trigger Conditions
2.2. API webhook event such as "order.cancelled" or "ticket.cancellation.requested".
2.3. Change of ticket status in POS system to "Cancelled".
2.4. Automated submission of refund form or chatbot intent recognition triggers cancellation.
2.5. Automated scheduled script checks for unserved tickets past event date for processing refunds.
Platform variants
• Feature/Setting: Refunds API (`POST /v1/refunds`); automate issuing refunds by passing charge IDs on ticket cancellation.
3.2. Salesforce
• Feature/Setting: Flows & Process Builder; automate closing case records and triggering refund workflow on "Case: Cancellation".
3.3. Twilio SMS
• Feature/Setting: Programmable Messaging webhook; automate sending refund confirmations when ticket status changes to "Cancelled".
3.4. Zendesk
• Feature/Setting: Support API (`PUT /api/v2/tickets/{id}`); automate ticket update to "Cancelled" and notify finance automation.
3.5. PayPal
• Feature/Setting: Refund API (`POST /v2/payments/captures/{capture_id}/refund`); automate refund upon webhook event from ticketing platform.
3.6. Eventbrite
• Feature/Setting: Orders API (`POST /v3/orders/{order_id}/refunds/`); automate refund on attendee form cancellation.
3.7. Shopify
• Feature/Setting: Order Management API; automate partial/full refund if the event product tagged as 'ArenaEvent' is cancelled.
3.8. SendGrid
• Feature/Setting: Mail Send API; automate delivery of cancellation notification and refund details email.
3.9. Google Sheets
• Feature/Setting: Apps Script trigger; automate cancellation logging on status update and reconciliation with refund journal.
3.10. QuickBooks Online
• Feature/Setting: Refund Receipt API; automate financial entry and mark invoice as refunded.
3.11. HubSpot
• Feature/Setting: Workflow Automation; automates marking deals as 'Lost-Cancelled' and triggering feedback automation.
3.12. Mailchimp
• Feature/Setting: Automation email on tag update; automate sending apology or survey email to cancelled customers.
3.13. Slack
• Feature/Setting: Incoming Webhooks; automate sending alert to customer support when a large ticketing refund occurs.
3.14. Freshdesk
• Feature/Setting: Workflow Automator; automate ticket status change and notify customer with details.
3.15. Microsoft Dynamics 365
• Feature/Setting: Power Automate; automates updating ticket records and launching refund automation process.
3.16. Ticketmaster
• Feature/Setting: Developer API cancellation endpoints; automate processing of refund per attendee ID.
3.17. Zoho CRM
• Feature/Setting: Blueprint; automates sequence from cancellation notice through to finance update.
3.18. Square
• Feature/Setting: Refund Payment API; automate payment reversal based on event cancellations feed.
3.19. Typeform
• Feature/Setting: Webhooks; automate intake of cancellation via form and route via webhook to refund workflow.
3.20. Google Calendar
• Feature/Setting: Push notification API; automate attendee removal and cancellation invite update.
3.21. Airtable
• Feature/Setting: Automations; automate tagging and update of ticket status and logging refund date.
3.22. Facebook Messenger
• Feature/Setting: Conversation API; automate sending confirmation message and refund status on cancellation flow.
Benefits
4.2. Enhances customer satisfaction through automated, real-time refund notifications.
4.3. Automates ledger reconciliation and reporting, reducing labor overhead.
4.4. Improves tracking and reporting via automated logs and CRM updates.
4.5. Enables automated follow-up for feedback, reducing churn and supporting retention.
4.6. Ensures compliance with refund policies via automated workflows, minimizing disputes.
4.7. Scales effortless cancellation and refund automations for high-volume event venues.