Ticketing & Event ManagementPurpose
1.2. Automatically synchronize available seats, reservations, and sold-out statuses in real time, preventing overbooking and optimizing ticket sales.
1.3. Enable automated notifications to staff and customers about seat availability changes, maximizing revenue and minimizing manual interventions.
1.4. Provide audit trails of automated seat actions for compliance, business intelligence, and event analytics.
Trigger Conditions
2.2. Seat cancellation or refund processed initiates automated seat reallocation workflow.
2.3. Scheduled seat release (pre-show or post-reservation windows) automatedly triggers seat status check and update.
2.4. Bulk seat changes (e.g., promo codes, group bookings) automatedly trigger inventory recalculation across all connected platforms.
2.5. Real-time sync checks every X minutes/hours, auto-updating inventory via automation for syncing failures or WAN interruptions.
Platform Variants
• Feature/Setting: Automate via the Eventbrite API `/events/:id/ticket_classes/` to update available seats.
3.2. Ticketmaster
• Feature/Setting: Automate with the Discovery API `/inventoryStatus` endpoint for real-time seat sync.
3.3. Brown Paper Tickets
• Feature/Setting: Automate the API `/rest/tickets` for updating seat counts post-purchase.
3.4. SeatGeek
• Feature/Setting: Automate via `/inventory` endpoint for push and pull inventory updates.
3.5. Universe
• Feature/Setting: Automator configures seat changes through `/event_tickets/update` API objects.
3.6. Tessitura
• Feature/Setting: Automate updates with the REST API `/currentavailability/` resource.
3.7. OvationTix
• Feature/Setting: Utilize Webhooks for automated real-time seat updates on each transaction.
3.8. Vendini
• Feature/Setting: Automate via XML Feed or Webhooks to keep seat inventory in real time.
3.9. Ticketleap
• Feature/Setting: Automate inventory sync via `/tickets` endpoint on their REST API.
3.10. Shopify (using event ticket plugins)
• Feature/Setting: Automate seat quantity sync with the `/admin/api/2021-07/inventory_levels` endpoint.
3.11. WooCommerce (Tickets Plugin)
• Feature/Setting: Automate using `wc_update_product_stock` hook for ticket inventory automation.
3.12. Salesforce (Sales Cloud or Event Management Apps)
• Feature/Setting: Automate seat updates with the `Tickets__c` custom object, trigger via Process Builder or API.
3.13. Microsoft Dynamics 365
• Feature/Setting: Automate inventory status updates with `Bookings` entity workflows or via the REST API.
3.14. Facebook Events
• Feature/Setting: Automate posting updates through Facebook Graph API `event_update` automation.
3.15. Google Calendar (with seat selection integration)
• Feature/Setting: Automate seat availability via Google Calendar API event property updates.
3.16. Mailchimp
• Feature/Setting: Automate attendee list segment updates post seat allocation; trigger email automations.
3.17. Zapier
• Feature/Setting: Automate multi-platform seat inventory bridges using ticketing app integrations with Zap automations.
3.18. ActiveCampaign
• Feature/Setting: Automate contact tagging and notifications based on real-time seat status via webhook or API.
3.19. Slack
• Feature/Setting: Automate staff alerts for critical seat inventory thresholds with incoming webhooks.
3.20. Google Sheets
• Feature/Setting: Automate inventory log updates and analytics dashboard syncs using the Sheets API.
Benefits
4.2. Automator reduces overbooking risks and manual reconciliation by automating seat status changes.
4.3. Increases sales by automating instant seat release to platforms with higher demand.
4.4. Optimizes customer satisfaction by providing real-time availability and eliminating double booking through continuous automation.
4.5. Archives all automated seat changes, enabling auditing and business analysis for future strategy.
4.6. Frees up team resources for arts and performance preparation by automatedly handling ticketing logistics end-to-end.