Ticketing & ReservationsPurpose
1.2. Ensure compliance with safety, maximize guest experience, prevent overcrowding, and generate real-time capacity reports for management and regulatory authorities.
1.3. Integrate guest tracking and ticket validation for seamless entry, special access areas, and group bookings across multiple touchpoints (web, kiosk, mobile).
1.4. Sync real-time data with CRM, POS, alert/notification systems, and admission hardware for holistic operational visibility and immediate over-capacity responses.
Trigger Conditions
2.2. Guest scan of QR code or RFID at any entrance, exit, or special exhibit gate.
2.3. Scheduled group arrival or field trip check-in.
2.4. Manual data updates from staff or override by managers in emergency events.
Platform Variants
• Feature/Setting: Use Salesforce Platform Events API to trigger flows when ticket object changes or guest check-in data is posted.
3.2. Microsoft Dynamics 365
• Feature/Setting: Configure Power Automate triggers on ticket and attendance records; integrate with Dataverse.
3.3. HubSpot
• Feature/Setting: Activate webhooks on deal/ticket creation for capacity increment; custom API for attendance logs.
3.4. Google Sheets
• Feature/Setting: Use Sheets API for real-time updates on attendance with script triggers on cell value changes.
3.5. Airtable
• Feature/Setting: Webhooks on ticket/entry records and Automations for guest count aggregation.
3.6. Zapier
• Feature/Setting: Create multi-step workflows using Webhooks and built-in Formatter for count logic.
3.7. Make (Integromat)
• Feature/Setting: Scenario triggers on ticket API, increment/decrement guest variables, push to dashboards.
3.8. Twilio
• Feature/Setting: SMS/WhatsApp Notifications via Messaging API when approaching capacity limit.
3.9. SendGrid
• Feature/Setting: Automated transactional email campaign (API v3) on successful check-in or when capacity thresholds met.
3.10. Google Cloud Functions
• Feature/Setting: Cloud function webhook to validate, record, and tally entry/exit in Firebase Firestore.
3.11. AWS Lambda
• Feature/Setting: Trigger on S3/Ticketing API event, adjust DynamoDB capacity ledger, alert via SNS when full.
3.12. Okta
• Feature/Setting: Use Okta Workflow and API for secure guest authentication and session tracking.
3.13. SquarePOS
• Feature/Setting: Webhooks from Square API on completed ticket purchases; push attendance updates to internal HRIS.
3.14. Shopify
• Feature/Setting: Order API webhook for ticket products; update attendance on order fulfillment.
3.15. Eventbrite
• Feature/Setting: Event API for attendee check-in and webhook for real-time attendance sync.
3.16. Ticketmaster
• Feature/Setting: Partner API for live scan/ticket validation; update on entry and exit actions.
3.17. Cisco Meraki
• Feature/Setting: Location Analytics API to count and monitor foot traffic in real time via WiFi access points.
3.18. HID Global
• Feature/Setting: Access Control API; update and record RFID guest entry/exits at access points.
3.19. Freshdesk
• Feature/Setting: Webhooks/Automation rules triggering on guest inquiry for real-time capacity feed.
3.20. Power BI
• Feature/Setting: Push API for live visualization of current vs maximum guest count dashboards.
3.21. Slack
• Feature/Setting: Incoming Webhooks/API-based channel notifications when approaching or at full capacity.
Benefits
4.2. Prevents overcrowding and supports health/safety compliance.
4.3. Enables agile resource allocation and staff scheduling.
4.4. Delivers real-time insight to management and stakeholders.
4.5. Enhances guest experience through fast, data-driven entry and capacity transparency.
4.6. Supports historical analytics for business optimization and reporting.
4.7. Reduces liability and operational risk by enforcing occupancy policies automatically.