Ticketing & ReservationsPurpose
1.2. Prevent double-bookings, ensure availability synchronization, aggregate sales data, facilitate voucher redemption, improve customer experience, and automate reporting across multiple digital sales channels.
Trigger Conditions
2.2. Ticket redeemed or scanned at entry.
2.3. Reservation modified/cancelled externally.
2.4. Inventory or schedule change in aquarium system.
2.5. Customer data updated or opt-in for communication.
2.6. Refund or chargeback issued by external seller.
Platform Variants
3.1. Eventbrite
• API: Orders Webhook
• Setting: Listen for new order event, retrieve ticket/attendee info, push to central system.
3.2. Ticketmaster
• API: Ticketing Discovery API
• Setting: Scheduled polling for new barcode releases or sales status, map event IDs.
3.3. Viator
• API: Supplier API Bookings Endpoint
• Setting: Capture new reservations, sync voucher codes, auto-confirm or reject bookings.
3.4. GetYourGuide
• API: Booking Webhook
• Setting: Receive real-time new bookings/cancellations, trigger confirmation emails.
3.5. Klook
• API: Supplier API — Booking Notification
• Setting: Parse booking and refund events, auto-update availability.
3.6. Tiqets
• API: Webhook Push
• Setting: Subscribe to "ticket sold" events, process barcodes, sync with main reservation calendar.
3.7. FareHarbor
• API: Bookings Webhook
• Setting: Capture confirmed or failed bookings, sync no-shows to CRM.
3.8. Rezdy
• API: Booking Notifications
• Setting: Listen for booking created/cancelled, validate against in-house schedule.
3.9. TrekkSoft
• API: Bookings Endpoint
• Setting: Fetch new orders, automate customer data import.
3.10. Xola
• API: Hook Event Subscription
• Setting: Bookings/Refunds event triggers inventory adjustment.
3.11. Shopify
• API: Orders Webhook
• Setting: Tickets as shop products, auto-send order to ticket validation system.
3.12. WooCommerce
• API: Order Webhooks
• Setting: Track virtual ticket sales, issue automatic check-in credentials.
3.13. Vivaticket
• API: REST Ticket Sale Notification
• Setting: Monitor ticketing events, link barcode in both systems.
3.14. Bookeo
• API: Booking Notification
• Setting: Incoming confirmed bookings, pipeline to access control system.
3.15. Salesforce
• API: Platform Events (custom)
• Setting: New opportunity (ticket sale), assign follow-up tasks automatically.
3.16. HubSpot
• API: Webhooks
• Setting: New deal for ticket sale triggers workflow updates.
3.17. Google Calendar
• API: Event Created/Updated
• Setting: Sync reservation slots with shared calendars, prevent overbooking.
3.18. Zapier
• App: Webhooks by Zapier
• Setting: Act as middleware for rare/unsupported platforms, transform payloads.
3.19. Checkfront
• API: Booking Notification
• Setting: Retrieve check-in status, update CRM/analytics.
3.20. OpenTable
• API: Reservation Webhook (if supported)
• Setting: Listen for group/event bookings, connect with queue management.
3.21. Square
• API: Orders Webhook
• Setting: Ticket/entry purchase, automate receipt and notifications.
3.22. Amadeus for Developers
• API: Self-Service Booking
• Setting: Centralize OTA bookings, flag duplicates in central CRS.
Benefits
4.2. Unified reporting across all sales channels reduces reconciliation workload.
4.3. Centralized guest data powers marketing, analytics, and personalized experiences.
4.4. Automated inventory sync prevents overbooking and negative guest reviews.
4.5. Fast reaction to changes in partner platforms with scalable, event-driven updates.
4.6. Simplifies compliance, auditing, and payout settlement.
4.7. Enhances guest satisfaction by ensuring consistent booking confirmations, reminders, and entry experiences.
4.8. Reduces manual data entry, freeing staff for value-added activities.
4.9. Scalability: Easily add or remove partners as sales channels evolve.
4.10. Supports advanced analytics by aggregating sales and attendance metrics from all touchpoints.