Ticketing & ReservationsPurpose
1.2. Ensure every customer receives timely confirmation of their reservation and scheduled reminders before visit.
1.3. Minimize no-shows, increase customer engagement, and streamline communication for ticketing and reservations.
1.4. Provide real-time updates and error handling for failed notifications.
Trigger Conditions
2.2. Reservation status changed to confirmed.
2.3. Scheduled time reached before reservation (e.g., 24h, 2h prior).
2.4. Manual trigger from staff for ad hoc reminders.
Platform Variants
• Messaging API: Configure outbound SMS with reservation info, using webhook trigger for new bookings.
3.2. SendGrid
• Email API: Configure transactional templates for confirmations/reminders, trigger via webhook on reservation.
3.3. Mailgun
• Messages API: Automate outbound emails for each confirmed booking using reservation data payload.
3.4. Amazon SES
• SendEmail API: Configure automation with templated emails for confirmations/reminders, integrate with booking system.
3.5. Plivo
• Message API: Schedule and dispatch SMS/voice confirmations by mapping reservation fields.
3.6. Nexmo (Vonage)
• SMS API: Set up dynamic message templates, use incoming webhook for reservation trigger.
3.7. MessageBird
• SMS API: Configure real-time message workflows, update triggers with reservation events.
3.8. Pusher Beams
• Notification Publishing: Automate push notifications for app-based confirmations/reminders for mobile ticket purchasers.
3.9. OneSignal
• Notification API: Set up mobile and email notification sequences for booking confirmation/reminder events.
3.10. Firebase Cloud Messaging
• Messaging API: Trigger push/email notifications upon booking confirmation and upcoming reservation time.
3.11. Mandrill
• Transactional Email API: Configure personalized booking confirmation/reminder emails, map data fields.
3.12. Slack
• Incoming Webhooks: Send automated DM to staff channels for each new/confirmed reservation as coordination notifications.
3.13. Microsoft Teams
• Connector API: Alerts to channels upon confirmed bookings; integrate with scheduler for reminders to customer service.
3.14. Google Chat
• Webhook: Automated group notifications for major booking milestones or errors in notification delivery.
3.15. SMSGlobal
• SMS API: Dispatch scheduled reminder and confirmation messages using JSON payload mapped from booking system.
3.16. ClickSend
• Communications API: Orchestrate both SMS and email notifications with preset templates and timing rules.
3.17. ActiveCampaign
• Automations: Trigger transactional emails/SMS by adding new reservation contacts; set reminder cadence.
3.18. HubSpot
• Workflow Automation: Trigger email confirmation and reminders from form data on ticket purchase.
3.19. Zoho CRM
• Workflow Rules: Automate follow-up notifications for reservations created in CRM, via email/SMS integrations.
3.20. Intercom
• Message API: Automate customer messaging with templates for booking confirmations and pre-visit reminders.
3.21. Zapier
• Formatter + Email/SMS actions: Multi-platform integration to trigger emails/SMS on reservation event triggers.
3.22. Bitrix24
• Automated Workflows: Create reservation-based triggers for SMS/email outreach using built-in communication tools.
3.23. Salesforce
• Process Builder: Configure rule-based outbound communications for reservation confirmations and reminders.
Benefits
4.2. Enhances visitor experience by ensuring timely, reliable communication.
4.3. Increases operational efficiency, leading to better resource planning and reduced no-shows.
4.4. Enables scalable communication for large volume of bookings and reminders.
4.5. Provides audit trail and analytics for customer communication events.