Waitlist management and notification

Purpose

1.1. Automate waitlist management for aquarium ticketing during high demand periods or sold-out timeslots.
1.2. Store and prioritize waitlist entries, prevent duplicate bookings, and notify customers automatically when slots become available.
1.3. Synchronize ticket inventory changes, customer responses, and manage expiry or time-based offers.
1.4. Maintain analytics for waitlist demand forecasting and optimize resource allocation.
1.5. Improve customer satisfaction and reduce manual workload.

Trigger Conditions

2.1. Customer attempts to reserve ticket for a sold-out slot.
2.2. Existing reservation is cancelled, or inventory increases.
2.3. Waitlist spot criteria are met (e.g., first-come-first-served, VIP priority).
2.4. Specified time interval, e.g., daily batch runs or immediate slot availability.
2.5. Overage in waitlist cap or expiry of customer response timer.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging API, Send waitlist status updates
• Configuration: Set up SMS webhook, automate message to customer upon slot availability.

3.2. SendGrid
• Feature: Transactional Email API, Automated email notifications
• Configuration: Configure trigger-based dynamic templates for waitlist notifications.

3.3. Slack
• Feature: Incoming Webhooks
• Configuration: Notify staff or teams of waitlist events in dedicated aquarium booking channel.

3.4. Mailgun
• Feature: Messages API for personalized emails
• Configuration: Automate send-to-waitlist user upon slot release.

3.5. Telegram
• Feature: Bot API, Push notifications
• Configuration: Bot sends direct alerts to user when spot available.

3.6. Discord
• Feature: Webhook API
• Configuration: Announce waitlist changes in aquarium staff server.

3.7. Outlook (Microsoft Graph API)
• Feature: Automated email sending
• Configuration: Trigger notification email to customer list.

3.8. Gmail (Google Workspace)
• Feature: Gmail API for automated send
• Configuration: Send personalized confirmation to waitlisted users.

3.9. Zendesk
• Feature: Ticket creation API
• Configuration: Each waitlist request becomes a tracked ticket.

3.10. Salesforce
• Feature: Process Builder with email alerts
• Configuration: Auto-trigger workflow upon ticket availability.

3.11. Shopify
• Feature: Storefront API, Automated customer alerts
• Configuration: Notify potential buyers when aquarium visit slot restocks.

3.12. WooCommerce
• Feature: Waitlist management plugin/webhook
• Configuration: Auto-email customers when tickets replenish.

3.13. ActiveCampaign
• Feature: Automated campaigns/APIs
• Configuration: Tag waitlisted contacts and auto-send offers.

3.14. HubSpot
• Feature: Workflows API
• Configuration: Auto-send ‘slot available’ notification workflow.

3.15. Brevo (formerly Sendinblue)
• Feature: Transactional API
• Configuration: Email/text automation to next in waitlist.

3.16. Klaviyo
• Feature: Flows API
• Configuration: Queue-based email automation for reopening tickets.

3.17. Microsoft Teams
• Feature: Incoming webhook
• Configuration: Push alert for new waitlist additions/cancellations.

3.18. Notion
• Feature: Database API
• Configuration: Automatically log waitlist action in tickets database.

3.19. Google Sheets
• Feature: Google Sheets API
• Configuration: Record and update waitlist state, trigger notification routines.

3.20. Airtable
• Feature: Automation scripts/Notifications
• Configuration: Monitor ‘Waitlist’ table and trigger email/SMS.

3.21. Zoom
• Feature: Webinar Registrant API
• Configuration: Notify waitlist for virtual aquarium events.

3.22. Zapier
• Feature: Multi-app triggers (webhook, email, SMS)
• Configuration: Build conditional, branching waitlist automations.

3.23. Pipedrive
• Feature: Activity API
• Configuration: Schedule follow-up with waitlisted guests.

3.24. Typeform
• Feature: Response webhook
• Configuration: Waitlist form submits trigger message flow.

3.25. Intercom
• Feature: Message API
• Configuration: In-app notification to users about ticket status.

Benefits

4.1. Reduces manual oversight and speeds up fulfillment.
4.2. Ensures timely, automated communications.
4.3. Minimizes lost sales by surfacing opportunities instantly.
4.4. Integrates diverse communication channels and CRMs.
4.5. Tracks analytics for operational improvement and customer insights.