Travel and Ticketing OperationsPurpose
1.2. Reduce delay, human error, and stress during high-pressure travel disruption instances; ensure 24/7 support and continuity in ticketing environments.
1.3. Streamline data flows between customer support, CRM, airline APIs, SMS/email/voice, and reservation management for accelerated emergency handling and maximum traveler satisfaction.
Trigger Conditions
2.2. Customer call/email/SMS/WhatsApp flagged as urgent (keywords: “emergency,” “stuck,” “cancelled,” etc.).
2.3. CRM status change to “emergency support needed.”
2.4. Failure in boarding pass or ticket issuance process.
2.5. Mobile app or web portal panic button/submission by traveler.
Platform Variants
• Feature: Send automated SMS alerts and gathering real-time rebooking consent; configure Messaging API with custom triggers for status change notifications.
3.2. SendGrid
• Feature: Email notification for itinerary updates; use Send Email API with dynamic email templates for disruption alerts.
3.3. Zendesk
• Feature: Auto-create/emergency-prioritize support tickets via Tickets API and set custom tags/triggers for urgent routing.
3.4. Salesforce
• Feature: Update Contact/Case status using REST API to reflect emergency and launch workflow for agent assignment.
3.5. Amadeus for Developers
• Feature: Use Flight Offers Search API and Booking APIs for real-time schedule queries and instant ticket rebooking.
3.6. Sabre APIs
• Feature: Re-acquire reservation, availability lookup and automate ticket re-issue via Bargain Finder Max and Re-accommodation APIs.
3.7. Slack
• Feature: Emergency alerts to internal support channel using Slack Incoming Webhooks with customer situation summary.
3.8. Microsoft Teams
• Feature: Post alerts and tasks into dedicated crisis team channels using Microsoft Graph API.
3.9. Google Workspace (Gmail/Sheets/Drive)
• Feature: Auto-generate email threads, log disruption details in Sheets; configure with Gmail API and Sheets API.
3.10. WhatsApp Business API
• Feature: Customer notification and bidirectional chat for approvals or travel option selection, leveraging Send Message endpoint.
3.11. AWS Lambda
• Feature: Event-based execution on incoming triggers for API orchestration and fallback contingency flows.
3.12. Zapier
• Feature: Multi-step workflow to connect customer communication and rebooking logic using custom Zaps and Webhooks.
3.13. Freshdesk
• Feature: Create/assign emergency tickets, automate escalation through Ticket API and rule-based workflows.
3.14. HubSpot
• Feature: Mark contacts as urgent, update property fields and trigger sequences using CRM API.
3.15. AirAsia API
• Feature: Specific to AirAsia flights, automate booking management and instant status query for stranded customers.
3.16. Telegram Bot API
• Feature: Notify and gather responses via bot messages; configure sendMessage and inline keyboard for choice selection.
3.17. Google Calendar API
• Feature: Auto-update travel bookings or meetings; notify stakeholders on newly set travel times.
3.18. DocuSign
• Feature: E-signature requests for necessary consent (e.g., accepting new route), via Envelopes API.
3.19. ServiceNow
• Feature: Log incident records and start emergency support workflow via Incident API.
3.20. Intercom
• Feature: Push urgent chat messages and automation for rebooking offers using Conversation API.
3.21. Stripe
• Feature: Initiate refunds or re-payment authorizations if original flight become non-serviceable, using Payments/Refunds API.
3.22. PagerDuty
• Feature: Escalate unresolved issues to duty managers; trigger on-call alerts via Events API.
3.23. Google Dialogflow
• Feature: Automate conversational triage, route emergencies and gather immediate details through Detect Intent API.
Benefits
4.2. Ensures multi-channel, proactive passenger communications.
4.3. Increases accuracy in rebookings/refunds and maintains audit trails.
4.4. Elevates customer trust and business reputation with structured crisis management.
4.5. Frees staff for complex case handling, scales support without increasing headcount.