Flight status tracking and automated alerts for delays/cancellations

Purpose

1.1. To monitor real-time flight status for bookings and automatically notify customers and staff about delays or cancellations.
1.2. Enhance customer experience and retention by providing timely, actionable flight updates without manual intervention.
1.3. Reduce operational load on support by automating alert delivery via multiple communication channels.
1.4. Integrate with booking engines, GDS, and customer communication platforms for seamless workflow continuity.

Trigger Conditions

2.1. New booking with flight details captured.
2.2. Scheduled flight status check before departure (e.g., T-3h, T-1h).
2.3. Real-time status change update from airline or GDS (delay, gate change, cancellation).
2.4. Manual query or customer-initiated request for status.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API; configure ‘Send Message’ on flight status change event.
3.2. SendGrid
• Feature/Setting: Transactional Email API; create automated email template for alert dispatch.
3.3. Slack
• Feature/Setting: Incoming Webhook; post channel alert on new delay/cancellation.
3.4. Microsoft Teams
• Feature/Setting: Webhook/Connector; send adaptive card message to operations channel.
3.5. WhatsApp Business API
• Feature/Setting: Template messages; trigger outbound alert to customer’s WhatsApp.
3.6. Telegram Bot
• Feature/Setting: Bot SendMessage API; deliver instant alert to user chat.
3.7. Salesforce
• Feature/Setting: Process Builder; automate customer record update and case creation.
3.8. HubSpot
• Feature/Setting: Workflows; auto-email or SMS customer on flight status update.
3.9. Zendesk
• Feature/Setting: Triggers/Automations; auto-create support ticket for disrupted itineraries.
3.10. Amadeus Travel APIs
• Feature/Setting: Flight Status API; poll or subscribe for status changes.
3.11. Sabre APIs
• Feature/Setting: GetFlightStatus API; pull punctuality and schedule adjustments.
3.12. Google Calendar API
• Feature/Setting: Update event with status or send event notification.
3.13. Outlook 365
• Feature/Setting: Calendar API; modify calendar entry with new status info.
3.14. Intercom
• Feature/Setting: Automated outbound messages; push status alert to logged-in users.
3.15. Mailchimp
• Feature/Setting: Automations; configure journey trigger on metadata update.
3.16. Zapier
• Feature/Setting: Multi-step Zap; trigger SMS, email, and CRM update on webhook reception.
3.17. Freshdesk
• Feature/Setting: Workflow Automator; raise ticket and trigger customer email.
3.18. PagerDuty
• Feature/Setting: Event trigger; notify on-call ops team of major disruptions.
3.19. Facebook Messenger API
• Feature/Setting: Send API; push alert as Facebook message.
3.20. Pipedrive
• Feature/Setting: Workflow Automation; update deal stage or add timeline activity.

Benefits

4.1. Delivers proactive, real-time disruption alerts to minimize customer inconvenience.
4.2. Streamlines communication channels—multi-platform reach for maximum engagement.
4.3. Reduces manual support overhead by automatically routing relevant updates.
4.4. Provides audit trail and analytics on disruptions and customer communications.
4.5. Enhances brand trust by ensuring customers are well-informed with timely, accurate data.