Treatment & Care CoordinationPurpose
1.2. Support effective treatment and coordination by automating alerts, reducing manual follow-ups, minimizing delays in response to abnormal results, and complying with regulatory requirements in addiction recovery.
Trigger Conditions
2.2. Lab values marked as abnormal or critical, requiring immediate attention.
2.3. Completion of scheduled or recurring lab tests for ongoing patient monitoring.
Platform variants
• Feature/Setting: Programmable Messaging API. Configure to send SMS on new result event.
• Sample: Use POST /Messages with dynamic patient/provider numbers and lab result text.
3.2. SendGrid
• Feature/Setting: Mail Send API. Auto-generate, send result notifications to email.
• Sample: POST /mail/send with JSON body, recipient email, and result body.
3.3. Slack
• Feature/Setting: Incoming Webhooks. Post channel alert to provider group.
• Sample: Configure webhook, POST payload with lab details.
3.4. Microsoft Teams
• Feature/Setting: Connector Webhook. Push adaptive card with results.
• Sample: Configure endpoint, send JSON with test info.
3.5. WhatsApp Business API
• Feature/Setting: Message Templates. Notify patients with approved template.
• Sample: Send POST to /messages with lab summary.
3.6. PagerDuty
• Feature/Setting: Events API v2. Trigger provider escalation for critical values.
• Sample: POST /v2/enqueue with incident action.
3.7. Gmail API
• Feature/Setting: Users.messages.send. Automated delivery to patient/provider.
• Sample: Base64 encode email content, send via API.
3.8. Outlook 365
• Feature/Setting: SendMail endpoint in Graph API.
• Sample: POST /me/sendMail with composed notification.
3.9. Salesforce Health Cloud
• Feature/Setting: Workflow Rule/Process Builder. Auto-generate Chatter notification.
• Sample: Set criteria on lab record, define action to notify care team.
3.10. Epic EHR (FHIR API)
• Feature/Setting: CommunicationRequest resource. Create on result event.
• Sample: POST /CommunicationRequest with patient, provider, and result references.
3.11. Cerner (FHIR API)
• Feature/Setting: Notification API. Send patient-facing alert.
• Sample: Configure message on Observation create.
3.12. Doximity
• Feature/Setting: Doximity Dialer API (for voice/SMS).
• Sample: Trigger message to provider mobile with lab status.
3.13. Mailgun
• Feature/Setting: Messages API for transactional emails.
• Sample: POST /messages with recipient, subject, and result data.
3.14. Intercom
• Feature/Setting: Send message API for patient chat updates.
• Sample: POST to /messages with conversation text.
3.15. HubSpot
• Feature/Setting: Workflow Automation. Trigger internal notification.
• Sample: Define workflow based on property "Lab Result Status".
3.16. Zoho CRM
• Feature/Setting: Workflow Rules. Alert stakeholders on new lab entry.
• Sample: Rule on custom lab result module, action webhook/email.
3.17. AWS SNS
• Feature/Setting: Publish API. Broadcast SMS/email to patients/providers.
• Sample: Publish message to topic subscribers.
3.18. Google Chat
• Feature/Setting: Webhooks. Send lab updates to care team space.
• Sample: POST JSON payload to chat webhook URL.
3.19. Freshdesk
• Feature/Setting: Ticket Automation. Ticket/comment for urgent labs.
• Sample: Rule triggers on lab alert, action comment or assign.
3.20. WhatsApp Twilio
• Feature/Setting: Twilio Programmable Messaging with WhatsApp sender.
• Sample: Use API to send approved WhatsApp lab result template.
Benefits
4.2. Enhances accuracy and compliance by automating HIPAA-compliant delivery paths.
4.3. Supports rapid intervention in high-risk situations by escalating critical results.
4.4. Increases patient engagement and transparency in the recovery process.
4.5. Integrates seamlessly into diverse EHR, LIS, and communication platforms for end-to-end coordination.