Treatment & Care CoordinationPurpose
1.2. Collect real-time feedback on treatment effectiveness, adherence, and patient well-being.
1.3. Facilitate data-driven insights for care teams in addiction recovery programs.
1.4. Enable early detection of at-risk individuals through periodic engagement.
1.5. Reduce manual workload for clinicians and coordinators in the Alcoholism treatment workflow.
Trigger Conditions
2.2. Patient milestone completions or phase transitions in recovery.
2.3. On registration/admission or program start.
2.4. After flagged events or risk assessments in EHR/CRM.
2.5. Manual trigger by case manager.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Programmable Messaging API; set schedule via cron syntax, send survey URL using “/Messages” endpoint.
3.2. SendGrid
• Feature/Setting: Campaigns or Single Send API; automate HTML/email survey distribution, monitor delivery via Event Webhook.
3.3. Mailchimp
• Feature/Setting: Journeys or Automations API; configure survey drop based on list membership or custom tags.
3.4. SurveyMonkey
• Feature/Setting: Survey Distribution API; auto-send surveys and pull individual response data using “collectors” endpoints.
3.5. Google Forms/Apps Script
• Feature/Setting: Google Apps Script triggers; email personalized survey links at scheduled intervals.
3.6. Microsoft Power Automate
• Feature/Setting: Recurrence trigger + “Send email” or “Send SMS (Twilio connector)”; deliver via relevant channel.
3.7. Salesforce Health Cloud
• Feature/Setting: Flow Builder with Scheduled Flows; use Surveys Object and automate based on patient record fields.
3.8. Zendesk Support
• Feature/Setting: Automations to email surveys after case update; integrate with Zendesk API for periodic actions.
3.9. HubSpot
• Feature/Setting: Workflows and Sequences, scheduled emails with embedded or linked surveys; track patient engagement.
3.10. ActiveCampaign
• Feature/Setting: Automations builder; trigger surveys via email or SMS on specific dates or contact actions.
3.11. Slack
• Feature/Setting: Scheduled Messages API; direct message patients with survey URL via workflows/bots.
3.12. Typeform
• Feature/Setting: Typeform Webhooks + email invite API; automate personalized survey sends, retrieve responses programmatically.
3.13. Qualtrics
• Feature/Setting: Distribution API; configure recurring distributions based on contact lists and treatment milestones.
3.14. Redcap
• Feature/Setting: Automated survey invitations; set distribution logic and schedule within project’s settings.
3.15. Jotform
• Feature/Setting: Assign Form + Reminder Emails extensions; send assigned surveys at designated intervals.
3.16. Zoho CRM
• Feature/Setting: Workflow Rules + Email Notifications; send survey links triggered by patient field criteria or time-based actions.
3.17. Intercom
• Feature/Setting: Automated outbound messages; configure to trigger survey request after event or elapsed time.
3.18. Airtable
• Feature/Setting: Automations; when date-time fields match, send survey via email integration.
3.19. WhatsApp Business API
• Feature/Setting: Message Templates + Scheduler; send recurring survey prompts as rich text or links, via API call.
3.20. Constant Contact
• Feature/Setting: Automated Email Series; schedule survey messages to predefined contact segments.
3.21. Genesys Cloud
• Feature/Setting: Campaign Management API; send scheduled outreach with survey links via voice, SMS, or email.
3.22. Smartsheet
• Feature/Setting: Automated alerts and actions; send email or update request for periodic survey check-in.
3.23. Pipedrive
• Feature/Setting: Workflow Automation; trigger survey delivery based on deal/person stage or custom condition.
Benefits
4.2. Reduces manual intervention, cutting clinician workload.
4.3. Provides real-time insights for adaptive care planning.
4.4. Increases patient engagement and retention in recovery programs.
4.5. Enables early intervention based on automated feedback signals.