Treatment & Care CoordinationPurpose
1.2. Support rapid medical intervention, adherence to protocols, and efficient care coordination.
1.3. Enhance patient safety by reducing missed actionable values, optimize resource allocation, and improve documentation compliance.
1.4. Centralize, standardize, and audit alert processes across inpatient and outpatient care pathways.
Trigger Conditions
2.2. Patient’s status is “high risk” or flagged for enhanced monitoring.
2.3. New lab data is posted to the EHR or LIS triggering the automation webhook or polling event.
2.4. Lab result not acknowledged by staff within a preset time window.
Platform Variants
• Notify on-call staff with critical value alerts via SMS.
• Configuration: Use Programmable Messaging API; set “Body” parameter dynamically from lab feed.
3.2. SendGrid
• Email alerts to care team when critical labs detected.
• Configuration: Use Mail Send API; template with {{lab_result}}, {{patient_id}} variables.
3.3. Slack
• Send alert message to clinical operations channel.
• Configuration: Use Incoming Webhook; set “text” and “attachments” for clear context.
3.4. Microsoft Teams
• Teams message to “Critical Labs” group for immediate review.
• Configuration: Use Microsoft Graph API’s chatMessage endpoint.
3.5. PagerDuty
• Escalate unacknowledged alerts for action.
• Configuration: Use Events API to trigger “incident” with lab details.
3.6. ServiceNow
• Create incident ticket for critical lab event.
• Configuration: Use Table API for Incident Management; populate description with result.
3.7. Epic EHR
• In-system alert for assigned care team.
• Configuration: Use Open Epic App Orchard webhook event.
3.8. Cerner Millennium
• In-app pop-up for care coordinator review.
• Configuration: Utilize Cerner’s FHIR Notification API.
3.9. DocuSign
• Route critical lab result for digital acknowledgment.
• Configuration: Use Envelopes::create method with custom fields.
3.10. Salesforce Health Cloud
• Assign clinical task for critical value follow-up.
• Configuration: Use REST API to create Task object.
3.11. WhatsApp Business API
• Discreet alert to clinician’s mobile.
• Configuration: Send message via /v1/messages endpoint.
3.12. Discord
• Instant alert in secure staff channel.
• Configuration: Use Webhook API; post JSON payload with patient and lab data.
3.13. Google Chat
• Bot sends real-time alert to relevant space.
• Configuration: Chat API’s “messages.create” with critical lab card.
3.14. Gmail
• Automated, secure email notification.
• Configuration: Gmail API send endpoint with MIME-formatted content.
3.15. Zoom Chat
• Direct message to provider during telehealth sessions.
• Configuration: Zoom Chatbot API.
3.16. Zendesk
• Create high-priority support ticket.
• Configuration: Tickets API, priority:“urgent”, include lab data in description.
3.17. Asana
• Auto-create “Critical Lab Follow-up” tasks.
• Configuration: Tasks API, assign to care team leader.
3.18. Monday.com
• New board item for every critical lab result.
• Configuration: Items API; board mapped to high-risk patients.
3.19. JIRA Service Management
• Generate critical alert issue for clinical review.
• Configuration: Issues API, issueType:“Incident”, labels:“lab-critical”.
3.20. Apple Push Notification Service (APNS)
• Push notification to clinical app on provider iPhones.
• Configuration: Send notification via APNS with title and body payload.
3.21. Firebase Cloud Messaging (FCM)
• Android device notification for off-hours alerts.
• Configuration: Send API with priority:“high”, data includes patient + lab result.
Benefits
4.2. Reduces manual labor, standardizes escalation, and improves documentation for compliance.
4.3. Enables real-time multi-channel outreach—staff reachability is maximized.
4.4. Prevents alert fatigue through configurable thresholds, targeted routing, and event tracking.