Treatment Coordination and Workflow AutomationPurpose
1. Automate end-to-end medication management, including tracking prescriptions, sending refill reminders, and ensuring patient adherence in addiction treatment settings.
2. Improve medication compliance, reduce manual workload for clinical staff, and decrease risk of missed or duplicate doses.
3. Enhance patient safety through automated alerts to clinicians and patients for critical refills, dose changes, and adjunct counseling needs.
Trigger Conditions
1. Scheduled time-based checks for medication depletion or due refills.
2. Prescription updates in EHR/EMR.
3. Patient requests or appointments added to calendar.
4. API calls from pharmacy management systems or adherence trackers.
5. Clinical staff updates to treatment plans.
Platform Variants
1. Twilio
- Feature/Setting: SMS Messaging API; Configure automated SMS reminders to patients for medication refills (sample: POST /Messages).
2. SendGrid
- Feature/Setting: Transactional Email API; Set to email patients refill notifications (sample: v3/mail/send endpoint).
3. Google Calendar
- Feature/Setting: Calendar Events API; Automatically create events for upcoming refills and flag missed doses (sample: events.insert).
4. Microsoft Outlook
- Feature/Setting: Microsoft Graph Calendar API; Create calendar reminders for clinical staff and patients (sample: POST /me/events).
5. Slack
- Feature/Setting: Incoming Webhooks/Reminders; Notify counselors of unresolved medication events via channels.
6. Salesforce Health Cloud
- Feature/Setting: Process Builder with custom triggers; Alert care coordinators about overdue prescriptions.
7. HubSpot
- Feature/Setting: Workflows + Contact Properties; Tag clients due for refills and trigger reminders.
8. Mailgun
- Feature/Setting: Email Messaging API; Batch send medication instructions with personalized templates.
9. WhatsApp Business API
- Feature/Setting: Automated messaging; Send refill requests or confirmations to patients.
10. Meditech
- Feature/Setting: Expose/Consume HL7/FHIR endpoints; Sync prescriptions and automate refill flags.
11. Athenahealth
- Feature/Setting: Patient API; Automatically trigger refill reminder emails or phone calls.
12. Cerner
- Feature/Setting: FHIR API MedicationRequest read/write; Detect new/updated scripts, prompt reminders.
13. Epic
- Feature/Setting: Open.epic FHIR API; Real-time medication management workflow events and messaging.
14. Zapier
- Feature/Setting: Multi-app automation with triggers—Google Sheets to Email/SMS for medication status.
15. Google Sheets
- Feature/Setting: Google Sheets API; Record refill status and schedule conditional reminders.
16. Monday.com
- Feature/Setting: Automations for checklist tasks; Track refill progress and overdue alerts.
17. Airtable
- Feature/Setting: Automations; Send personalized SMS or emails based on upcoming medication due dates.
18. Amazon SNS
- Feature/Setting: Mobile push notifications for medication and refill alerts.
19. OneSignal
- Feature/Setting: App push notifications; Configure to alert via mobile app for missed doses or refills.
20. DocuSign
- Feature/Setting: Automated consent requests for new scripts or telehealth refills.
21. Intercom
- Feature/Setting: Auto-messaging for in-app or web notifications on refill schedules.
22. Zendesk
- Feature/Setting: Ticket triggers; Generate cases for unresolved medication issues.
23. Pipedrive
- Feature/Setting: Deal stages automation; Move client to "Needs Refill" and generate reminders.
24. Power Automate
- Feature/Setting: Scheduled cloud flows; Link EHR extract to send reminders via Teams/email.
Benefits
1. Ensures timely refills and reduces missed medication events.
2. Boosts adherence and improves recovery outcomes.
3. Minimizes manual workflow and administrative errors.
4. Supports compliance documentation and tracking for regulatory reporting.
5. Strengthens engagement between clinical teams and patients, improving trust and transparency.